Import Agent - II

Description

Town & Country Living is a global leader in home décor, textiles, and design. Our expanded family includes Home Dynamix and Amalgamated Textiles, providing more than 60 years of combined experience in the home décor industry. The combination of all three companies together brings unmatched expertise and excellence in sales, design, development, sourcing, supply chain efficiencies, customer service, and e-commerce fulfillment. With our company’s diverse multi-product assortment across all home categories, we can provide excellent offerings and service to our retail partners while responding quickly to the ever-changing needs of the marketplace. 

An Import Agent facilitates communication between production, sales and distributions stages to promote a healthy and efficient supply chain. 

KEY RESPONSIBILITIES 

Goods arriving at our warehouse or 3pl:

• Handles complex origins-India & Pakistan, which involves Letters of Credit handled via the Wells Fargo Portal.
• Follow ups with factory to ensure they have submitted documents to bank or have sent them directly to Town & Country. OBL must be sent to freight forwarder so we can have freight release once container arrives at port (Specific to accounts with L/C terms).
• Reviewing factory documents to confirm what was transmitted into NetSuite via InforNexus is correct.
• Mark shipments in transit and take ownership in NetSuite.
• If T/T terms, send to A/P payment approval for vendor invoice.
• Monitor shipments weekly and update ETAs as required to maintain accuracy.
• Tracks containers on water to ensure there are no delays. 
• Ensure we have arrival notice five days prior to arrival date of container.
• Send all customs documents to broker to ensure customs is cleared at time of container arrival.
• Sends A/P approval for payment for freight.
• Ensures trucking company has DO and it is on their container list.
• Follow ups to make sure containers are picked up before LFD to reduce the occurrence of demurrage and return of empty timely to limit occurrence of per diem fees.
• Once warehouse receives container reviews receiving report and processes extras and negatives and closes the containers.
• Puts final package for A/P ensuring all totals add up and send charge back to factory is needed for shortages. 

POE shipments:

• Handles Port of entry (POE) shipments that do not come into our warehouse.
• Create inbound shipment against drop ship order in NetSuite.
• If T/T terms send to A/P payment approvals for vendors invoices.
• Tracks containers on water to ensure there are no delays.
• Ensure we have arrival notice five days prior to arrival date of container.
• Send all customs documents to broker to ensure customs is cleared at time of container arrival.
• Sends A/P approval for payment for freight.
• Ensures trucking company has DO and route order through customers’ portal or through forms that are required.
• Follow ups to ensure container is picked up before LFD.
• Obtains POD and fulfill order with POD date in NetSuite for final invoicing.
• Submit final package for A/P ensuring all totals add up and send charge back to factory as needed for shortages. 

DI shipments:

• Checks shipping documents sent by the vendor.
• Prepares shipping documents for the customer in their format and send them to nominated forwarder or upload them to forwarders portal. (Invoices – should have the customer price’s cost & correct payment terms)
• Follow ups with the vendor for a copy of the FCR (freight cargo receipt).
• Posts shipment against drop ship order in NetSuite.
• Fulfill shipment in NetSuite for billing.
• If vendor’s T/T term, send to A/P payment approval for vendor invoice.
• Submit final package for A/P ensuring all totals are correct. 

Other Daily Activities:

• Distributions of Containers to various warehouses.
• Creates Packing Slips.
• Closes Containers.
• Maintains Log o (Arrival Notice Received/Payment Request Sent  Delivery Order Submitted).
• Participate in T/L calls for top customers, providing updates on shipping statuses.
• Validate and approve freight and vendor invoices via Zone.
• Performs other related duties as assigned.

Requirements

• Proven work experience as an Import Coordinator-Clerk, or a similar role in the logistics department.
• Familiarity with the shipping procedures and shipment tracking software.
• Basic understanding of port & drayage operations.
• Strong time management and organizational skills.
• Good communication verbally, written, and interpersonal skills.
• Proficiency in Microsoft Office, particularly Excel.
• Detail-oriented and highly motivated individual.
• Strong analytical and problem-solving skills.
• Displaying multitasking abilities.
• Ability to offer excellent customer service. 

 Compensation: $27–$30/hour