Freight Forwarding Operations and Customer Service Agent - Air Import

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Air Import Agent is responsible for the coordination of all aspects of air import shipments worldwide. This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills.

KEY ACCOUNTABILITIES

• Tracking and tracing of Air Import shipments

• Answering and responding to email requests timely

• Quoting customers and overseas partners

• Updating Special Tracking and Accounting Reports to Customers

• Dispatching of shipments

• Ensure dispatch is aware of any special instructions/cut-offs

• Interface with Customs Broker, Importer, and Customer for Import Shipments

• Booking of air shipments with our gateway teams

• Label Air Shipments

• Process DG shipments including a checklist

• Tracking and tracing shipments

• Responsible for receiving, posting, and processing vendor invoices

• Ensuring customer invoices are sent in a timely manner as per the KPI requirement

• Other duties as assigned

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Strong knowledge of air import processing
• 1 to 5 years of relevant experience
• Good organizational skills
• Desire to learn
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong team player
• Proficiency in Microsoft Office Suite
• CargoWise experience

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

COMPENSATION

The expected base pay for this role is between $50,600-$63,200. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process. 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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