System Support Engineer @ FreedomPay

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

We are currently seeking an experienced System Support Engineer / Helpdesk. This is a full-time salaried position. You will join a team of engineers doing various jobs to complete basic and complex tasks and solving problems with creative solutions. You will have direct ownership of your work, self-sufficient, and have opportunities to learn many different technologies and quickly grow to various server support jobs if desired. Special projects will be available based on desired learning path. You will be rewarded for working smart, communication, creativity and innovation.

In this role, you will have multiple responsibilities including providing technical assistance and support to computer systems, hardware, or software. Respond to requires and requests for assistance, isolate problems, and determine resolutions. Office productivity tools support, implementing new tools, upgrades, end user support for a fast-growing office of 200+, spread across multiple offices.

Primary Job Responsibilities (including but not limited to)

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Provide strong customer service communication to end users
Respond to queries either via ticket, in person or over the phone.
Document all events, incidents and problems within IT service desk
Image user laptops and desktops
Assist with basic user training and HR IT onboarding.
Maintain daily operation and performance of end user IT systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve first line technical problems with office LAN and WAN.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Ability to come onsite 5 days per week.

Required Skills and Experience

At least a BS/BA Degree or equivalent in 5 years experience in related fields
A minimum of 4 years’ experience in system support / end user support
Experience in end user computer support and windows desktops with the following technologies
Windows 10
Office 365
Active Directory
Wireless & wireless troubleshooting
Network printers & scanners
Basic TCP/IP networking LAN troubleshooting
Antivirus & end user security tools
IT Asset management
Experience with the following is a plus
Windows Server 2012 R2 / 2016 / 2019
Microsoft Azure
VMware vSphere
OS X & Linux experience
Microsoft Exchange
Microsoft System Center Configuration Manager
Purchase Order Management
Cisco VPN

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay’s fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

Primary Job Responsibilities (including but not limited to)

Required Skills and Experience

6 month growth

1 year growth

2 year growth