Full-Time

System Support Engineer

Helpdesk

Updated on 6/3/2024

FreedomPay

FreedomPay

501-1,000 employees

Provides advanced payment system platforms

Consumer Software
Hardware
Fintech
Data & Analytics

Mid, Senior

Philadelphia, PA, USA

Required Skills
TCP/IP
Microsoft Azure
Communications
Customer Service
Linux/Unix
Requirements
  • At least a BS/BA Degree or equivalent in 5 years experience in related fields
  • A minimum of 4 years’ experience in system support / end user support
  • Experience in end user computer support and windows desktops with the following technologies: Windows 10, Office 365, Active Directory, Wireless & wireless troubleshooting, Network printers & scanners, Basic TCP/IP networking LAN troubleshooting, Antivirus & end user security tools, IT Asset management
  • Experience with Windows Server 2012 R2 / 2016 / 2019, Microsoft Azure, VMware vSphere, OS X & Linux, Microsoft Exchange, Microsoft System Center Configuration Manager, Purchase Order Management, Cisco VPN
Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Provide strong customer service communication to end users
  • Respond to queries either via ticket, in person or over the phone
  • Document all events, incidents and problems within IT service desk
  • Image user laptops and desktops
  • Assist with basic user training and HR IT onboarding
  • Maintain daily operation and performance of end user IT systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Resolve first line technical problems with office LAN and WAN
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage
  • Ability to come onsite 5 days per week

FreedomPay's Commerce Platform provides cutting-edge payment system functionality that integrates with numerous point-of-sale systems and device manufacturers, enabling seamless mobile and cashless transactions. This company is an appealing workplace due to its strong emphasis on security standards validation, continuous technological adoption, and a focus on advancing the commerce and customer interaction landscape. These factors collectively make it a cornerstone in driving industry evolution and offering employees a dynamic, future-oriented work environment.

Company Stage

Series D

Total Funding

$23.2M

Headquarters

Philadelphia, Pennsylvania

Founded

2000

Growth & Insights
Headcount

6 month growth

7%

1 year growth

14%

2 year growth

28%