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GoHealth Urgent Care

Joint-venture urgent care platform with systems

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeWilmington, DE, USAIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Basic Life Support (BLS) certification from the American Red Cross or American Heart Association is required at hire.
  • One of the following certifications is required at hire: Certified Clinical Medical Assistant (CCMA), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA), or Nationally Registered Certified Medical Assistant (NRCMA).
  • CPOE certification for order entry is required within two weeks of the start date.
  • In lieu of an approved Medical Assistant certification, a graduate of an accredited School of Nursing or an LPN or RN certification is accepted.
  • Basic Medical Assistant skills are required.
  • The ability to type quickly and basic computer knowledge are required.
  • Proficiency in Microsoft Word and Excel is required.
  • The role requires attention to detail and the ability to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
  • The role requires written and verbal communication skills and the ability to treat people fairly, respectfully, and sensitively to cultural and social differences.

Responsibilities

  • Assist in the examination and treatment of patients under the direction of an urgent care provider.
  • Manage patient check-in and registration, interview patients, measure vital signs, and record information in patient charts.
  • Draw and collect blood samples and prepare specimens for laboratory analysis.
  • Prepare treatment rooms for patient examinations.
  • Conduct patient registration, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
  • Process co-pays and schedule patient appointments for assigned centers.
  • Coordinate provider referrals to assigned specialists.
  • Answer patient questions about their care and keep them informed of their status.
  • Inform technical staff about patient flow.
  • Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
  • Perform preliminary physical tests, including blood pressure, weight, and temperature measurements, and escalate critical cases to the provider as needed.
  • Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
  • Stock supplies; maintain examination rooms, the front desk, and reception area; and ensure providers have needed medical supplies.
  • Complete order sheets to maintain supply inventory levels and regularly check expiration dates on supplies.
  • Maintain medical records and scan charts to patient files.
  • Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
  • Maintain the reception area.
  • Conduct courtesy callbacks for patient follow-up.
  • Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs; troubleshoot equipment breakdowns; perform preventive maintenance; and submit repair tickets as needed.
  • Perform other duties as assigned.

Desired Qualifications

  • Graduation from a Medical Assisting Program is preferred.
  • Medical Assistant experience is preferred.
  • Front Desk experience is preferred.

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
2013

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