Domino's

Global pizza delivery and franchise network

General Manager

Business & StrategyPosted on Nov 11

Full-timeMorrisville, NC, USANo salary listedIn-person

About the Job

Requirements

Ability to read and understand a profit and loss ledger.
Ability to speak and write clearly and understand a computer-based order entry system.
Ability to resolve disputes and address customer dissatisfaction.
Ability to ensure delivery vehicles pass mechanical and visual inspections.
Ability to uphold grooming, uniform, and appearance standards.
Ability to provide quality customer service to internal and external customers by phone and in person.

Responsibilities

Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Make end-of-night bank deposits when closing.
Conduct nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Foster and project a sense of urgency with every order.
Ensure the store operates according to Domino's Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff about matters affecting business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Train the General Manager in Training on all aspects of store operations.
Maintain staffing levels that match business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Route delivery drivers to maximize customer service while meeting Domino's on-time delivery standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Contribute to and promote a teamwork-oriented, energetic, and enjoyable atmosphere.

Job Description

Job Duties

Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
When closing, responsible for end of the night bank deposits
When closing, responsible for doing a nightly product inventory count
When opening, ensure the store is set up properly and ready to receive orders upon time of open
Foster and project a sense of urgency with each and every order
Ensure the store is running according to Dominos Operation Evaluation Review standards
Oversee total store operations
Communicate with other managers and staff regarding any aspect that impacts business operations
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
Actively training the GMIT on all aspects of store operations
Maintain staffing levels that mirror the needs of business at any point of the day
Creating and maintaining an employee schedule based upon labor needs
Collect money and signed credit card receipts from delivery drivers at the end of their shift
Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
Ensure vehicle used for delivery pass inspection, both mechanically and visually
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
Ability to read and understand P&L ledger
Uphold Domino's standards of grooming, uniform, and appearance
Promote pizza products, specials, and promotions
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
Provide quality customer service to internal and external customers both over the phone and in person
Ability to speak and write clearly and comprehension of using a computer based order entry system
Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: United Kingdom
Founded: 1960

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