Co-Lead Case Manager ORR

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

Your Mission in Action

The Co-Lead Case Manager will assist the Lead Case Manager with the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of unaccompanied children in accordance with agency policies, licensing, and funding standards and requirements, and other federal, state, CARF and local regulatory requirements. If needed, this position will carry an active caseload.  

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate. 

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted. 

Responsibilities

• Review and monitor the family reunification packets, intake/eligibility, verification, assessment, and approval process for incoming unaccompanied children; assist with the interview process of unaccompanied children to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services 
• Participate in planning, coordinating, implementing, and evaluating updated/revised ORR Policy and Procedures with case management department 
• Maintain an active caseload if needed and provide case management services that meet the needs of the unaccompanied children and are in accordance with agency policies, licensing and funding standards and requirements, and other federal, state, CARF, HIPPA, and local regulatory requirements 
• Collaborate with Lead Case manager in ensuring the completion of all necessary paperwork and documentation within the allotted timeframes of all unaccompanied children’s placement intake and discharge procedures 
• Collaborate with Lead Case Manager to maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet agency requirements, licensing and funding standards and guidelines, and other regulatory requirements 
• Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance with licensing and funding standards and other regulatory requirements 
• Work closely with the Lead Case Manager interdisciplinary team to develop, monitor, manage, and evaluate individual treatment and behavior plans. 
• Collaborate with the supervision of case managers working together, communicating, and managing with consistency   
• Collaboratively work with the shelter departments to ensure and monitor the completion of all necessary assessments are completed in a timely manner per ORR Policy and Procedures 
• Other duties and projects as assigned  
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence 
• Communicate with direct reports in periodic one-on-one meetings 
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives 
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring 
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development 
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff 
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods 

Qualifications

Minimum Qualifications

• Masters’ degree in the behavioral sciences, human services, or social services fields AND at least one (1) year progressive employment experience that demonstrates supervisory and case management experience 
•            OR 
• Bachelor’s degree in the behavioral sciences, human services, or social services fields AND at least two (2) years of progressive employment experience that demonstrates supervisory and case management experience 
• Must be 21 years of age or older per licensing requirements 
• Ability to establish rapport, trust, and boundaries with children, parents, and families  
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people 
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations   
• The ability to work independently and collaboratively within a group 
• Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors 
• Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction 
• Strong organizational and time management skills with the ability to monitor the case management department’s heavy caseload and meet deadlines 
• Proficient in Microsoft Word, Excel, Outlook, Adobe Acrobat (PDF) 
• Bilingual (English and Spanish based on service area and service population) 

Preferred Qualifications

• Previous experience in ORR Case Management 
• LMSW, LPC, LCSW, or LMFT 

Perks at Upbring

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more! 
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services 
• Discounted Gym Memberships 

Travel  

• This position may be required to travel up to 10% 

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 50 lbs

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.