Patient Services Representative
Lifepoint Health
Patient Services Representative
Lifepoint Health
Multi-hospital healthcare provider network nationwide
Your experience matters
Ottumwa Orthopedics is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
Why join us
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
What we’re looking for
The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.
How you’ll contribute
Processes all insurance referrals and/or pre-certifications.
Facilitate patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
Serve as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Greet visitors and communicate with patients and providers.
Check patients in and complete the intake process to include insurance verification and updating demographic information.
Collect appropriate co-pays and communicate any financial liability to the patient.
Organize and set up appointments for some of the providers as needed.
Follow up on special function needs.
Perform electronic chart pre-load process.
Scans documents to the patient electronic chart.
Perform administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry,
Qualifications & Requirements:
Education: Minimum Education High school diploma or equivalent
Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) – Preferred
2 years Medical Office experience Preferred
Experience with Medical Referrals Preferred
Schedule: Full-Time: Monday - Thrursday 8:00 AM -5:00 PM and Friday 8:00 AM -Noon
EEOC Statement
Ottumwa Orthopedics is an Equal Opportunity Employer. Ottumwa Orthopedics is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Multi-hospital healthcare provider network nationwide
Lifepoint Health operates a large network of hospitals and care sites, including community hospitals, rehabilitation and behavioral health facilities, and outpatient centers, to provide care across the health continuum. It delivers care through its Lifepoint Forward initiative, pursuing practical solutions to improve quality, expand access, and increase value for patients and communities. Its differentiation comes from its scale, integrated care across hospitals and post-acute services, and a strong emphasis on community health outcomes rather than isolated services. The company’s goal is to improve health outcomes, broaden access to care, and deliver better value for the communities it serves.
Explore more opportunities at Lifepoint Health