Agent, Guest Experience

Agent, Guest Experience, The Romanos, a LC Resort, Costa Navarino (2027)

Costa Navarino · Pilos, Greece · Full-time · Posted 2026-10-07

Workplace: on_site

Department: GUEST EXPERIENCE ROMANOS

Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Agent, Guest Experience to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will provide warm, seamless and personalized service throughout the guest journey, anticipating guest needs, handling requests and concerns, and creating memorable experiences that reflect the high service standards of the Resort.

Responsibilities

• Welcome and farewell guests, provide information about the Resort and local attractions and assist with room escorts and VIP recognition.
• Prepare lobby amenities and arrange special occasions, creating memorable guest experiences.
• Handle and follow up on guest requests and complaints, coordinating with relevant departments to ensure timely resolution.
• Monitor guest satisfaction through reports and courtesy calls, identifying and following up on areas requiring attention.
• Conduct regular breakfast and dinner rounds, welcoming guests and assisting with special requests.
• Support the hotel’s online reputation by encouraging guests to share their experiences through online reviews.
• Follow all Health & Safety rules, hotel policies, SOPs and Brand Standards and attend required training and development sessions.

Requirements

• Diploma from an IEK or a two-year technical qualification, preferably in Hospitality or a related field.
• Excellent command of written and spoken Greek and English.
• Strong communication and guest service skills, with a genuine passion for creating positive guest experiences.
• Proactive and solution-oriented approach, with the ability to remain calm and professional in challenging situations.
• Good computer skills and willingness to learn and use hotel systems and software.
• Strong interpersonal and organizational skills, with the ability to work well with guests, colleagues and external partners.
• Flexible and adaptable approach, with a commitment to maintaining Brand Standards, hotel policies and SOPs.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.

Apply

Apply at Costa Navarino

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