Ambassador

Position Summary

The Ambassador is committed to delivering exceptional 5-star customer service on behalf of the FBO, ensuring a welcoming and professional experience for our customers, visitors, and business associates.

Minimum Requirements

• The ambassador should represent a polished Jet Aviation colleague, embodying the virtues and culture that define Jet Aviation.
• Minimum of an associate’s degree in hospitality, or related field, or 2-3 years of relevant experience and/or a combination of both. 
• Experience in the aviation industry or a related field (e.g. hospitality) is an advantage.
• Required to hold a valid driver’s license.
• Ability to remain calm and perform effectively under pressure.
• Demonstrates cultural awareness and the necessary sensitivity in diverse environments.
• Upholds strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency).
• Ability to obtain an airport ID badge within 30 days of employment.

Main Responsibilities

• Welcome and escort passengers and crew upon arrival or prior to departure at the FBO, serving as a liaison for service requests, internal department support, and staff needs.
• Ensure customers receive attentive care both inside the FBO and outdoors on the ramp and street side.
• Provide proactive, efficient, and polished concierge service, including proper greeting and escorting of customers during arrival and departure on and off the ramp.
• Acquire in-depth knowledge of Jet Aviation’s history, business lines, affiliates, sister companies and their respective service offerings.
• Develop a thorough understanding of the immediate geographic area surrounding the FBO, as well as extensive knowledge of the city and region, including restaurants, hotels, sightseeing, entertainment and special events to provide accurate referrals and information.
• Maintain flexibility to work varied schedules, including nights, weekends, and holidays.

Work Schedule and Compensation

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.
• The 1st shift (7 am - 3:30 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
• Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $23.50 - 24.00 hourly which is equivalent to $48,000 - $49,000 annually, plus a performance-based bonus up to 5% of annual salary.

Benefits/ Perks

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, handle, or feel, or reach.

The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart.

The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Additional Details

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you are selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment.