IT Help Desk Technician

Choose To Make A Difference

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Responds to first level technical help desk requests received from faculty and students for West Coast University.

Thoroughly documents and tracks daily activities within the Help Desk ticketing system. Assists campus technician with maintenance of all necessary hardware.

Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling faculty and students.

Properly performs and maintains cable management.

Conducts job responsibilities in accordance with the standards set out in the University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.

Maintains established department policies, procedures and attends in-services and other required meetings.  

Maintains confidentiality of all student, associate, and/or university information as required.

Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.

Maintains order, cleanliness, and safety at work.

May perform other duties as assigned.

Bonus Eligible

No

WCU Company Overview

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

EEO Statement

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.