M

Marriott International

Manages and franchises hotels around the world

FLEX OSR Rooms Operations Manager

Full-TimeUpdated on 10/23/2026Deadline 10/30/26
$28.84 - $35.09/hr
Mid
Associate's
Bethesda, MD, USA
In PersonBased in Bethesda, Maryland; supports hotels across the United States and Canada and requires 100% travel.
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • At least 4 years of experience in guest services, front desk, housekeeping, or a related professional area; alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 2 years of experience in those areas and 2 years of hotel leadership experience.
  • Must have work authorization in the United States and Canada.
  • Must be proficient in front- and back-office systems, including Lightspeed, property management systems, GXP/Empower, MARSHA, and HotSoS.
Responsibilities
  • Adapt quickly to varying hotel environments and manage the execution of rooms-area operations, including Front Office, AYS, Bell Stand, Valet, Concierge, Club Lounge, and Housekeeping Operations.
  • Understand brand standards and operational requirements across discipline areas.
  • Coordinate labor scheduling and lead shifts across discipline areas based on property needs.
  • Direct and work with associates to carry out guest arrival and departure procedures.
  • Support compliance with brand standards, tone and voice, and legal obligations.
  • Lead shift teams to provide consistent, high-quality service.
  • Coordinate and lead daily stand-up meetings.
  • Communicate performance expectations and train staff in processes.
  • Continuously improve guest and associate satisfaction and maximize financial performance.
  • Support execution of all rooms-area operations, including Front Office and Housekeeping.
  • Drive adoption of Marriott International initiatives and champion GXP efforts to improve engagement and guest satisfaction scores.
  • Champion Marriott’s Commitment to Clean processes and critical brand standards.
  • Provide Marriott Bonvoy Loyalty subject matter expertise on its programs and procedures.
  • Take proactive approaches to associate concerns and extend professionalism and courtesy to associates and guests.
  • Communicate and update associates on goals and results.
  • Assist with developing the team and optimizing scheduling against guest satisfaction and department P&L objectives.
  • Perform hourly job functions as permitted by local work rules and other duties as assigned to meet business needs.
  • Verify that goals are communicated to the team regarding guest tracking and productivity.
  • Create and nurture a property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and service.
  • Understand associate and guest satisfaction survey results and develop strategic plans addressing need areas and expanding strengths.
  • Verify that the team has the resources and capabilities to meet leadership and P&L expectations.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm; help associates understand guest expectations and strive to exceed them.
  • Understand and support the company’s expanded brand portfolio and culture; be available and approachable to guests and provide excellent customer service.
  • Proactively improve guest and associate satisfaction, extend professionalism and courtesy to guests, and respond promptly to customer service department requests.
  • Support components of Marriott’s Global Audit Program and Global Accountability Program.
  • Manage the department budget during assignments and review financial statements, sales and activity reports, and other performance data to assess productivity and goal achievement and identify cost reductions and program improvements.
  • Verify that an effective key control program is in place and minimize controllable losses through proactive training, policy enforcement, and safety expertise.
  • Adhere to department traveling-manager-specific LSOPs.
  • Support property associates and solicit feedback to share with hotel leadership.
  • Assist Human Resources leadership with interview processes as needed.
  • Verify timely and thorough orientation of new team members.
  • Celebrate successes and formally recognize team-member contributions.
  • Travel 100% to support hotels across the United States and Canada in temporary assignments of varying durations.
Desired Qualifications
  • Luxury experience.
  • Union or collective bargaining agreement experience.
  • Opera and FOSSE systems experience are highly regarded.

About the company

M

Marriott International

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Website

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bethesda, Maryland

Founded

1927

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What believers are saying

  • Graduates get management training: Marriott's paid Voyage program lasts 12-18 months and includes departmental rotations at managed hotels.
  • Long service earns travel rewards: eligible associates at Marriott-managed locations receive complimentary rooms after 25 years.
  • Marriott earns beyond hotel stays: Chase and American Express co-branded cards generate fees linked to customer spending.

What critics are saying

  • Security teams face mandated scrutiny: Marriott's FTC order requires independent assessments every two years for 20 years.
  • Headquarters work requires office attendance: Marriott's HQ listing specifies regular in-person presence, including nearby candidates in remote roles.
  • Franchise roles have separate employment terms: Marriott's HR conditions assign employment decisions solely to franchisees or their management companies.

What makes Marriott International unique

  • MGM broadens casino resort access: Bonvoy members earn and redeem points at participating MGM Collection destinations.
  • Autograph marks independent hotels individually: each joining property receives a unique number designed to reflect its personality.
  • Business travel extends beyond rooms: Business Access by Marriott Bonvoy combines hotel, flight, rail and car booking.

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Benefits

  • Paid Holidays
  • Meal Benefits
  • Mental Health Support
  • Professional Development Budget

Growth & Insights and Company News

6 month growth

5%

1 year growth

9%

2 year growth

9%
Hotel Report
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TCPalm
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The Business Journals
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