Guest Services Intern
Four Seasons
Guest Services Intern
Four Seasons
Luxury hotel management with branded residences
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
Four Seasons Hotel Firenze is looking for a motivated Guest Services Intern to join the team, starting from September for six months. This role
will support the team with guest transportation, arrivals and departures, including welcoming guests andassistingwith luggage, as well as managing errands. The intern will also ensurehigh standardsof cleanliness in guest areas,assistthe Reception and Concierge teams, and respond to a wide range of guest requests, delivering a seamless and personalized service experience.
What you will do
Greet guests. Deliver luggage to room upon check-in andpicksup luggage from room upon departure.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible inan accurateandtimelymanner.
Assistcustomers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Greet all guests passing throughlobbyand offer them assistance.
Provide guests with directions, recommendations, and information about the city and its attractions.
Support the team with shoeshine service; picking up shoes fromguestroom, cleaning and polishing them and returning them to the guest.
Providea high levelof cleanliness in the luggage storage room.
Assistwithother Front Office taskswhen needed.
What you bring
Service passionaboutdelivering true genuine guest experiences.
Attention to detail, strong interpersonalskillsand ateam workapproach.
Reading,writingand oralproficiencyin Italian and English.
A valid driving license isrequired.
What we offer:
• Monthly compensation in accordance with national internship regulations
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
Schedule & Hours:
Full-time internship. The position is available from September 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.
Luxury hotel management with branded residences
Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.
Explore more opportunities at Four Seasons