Field Service Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Field Service Manager

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■職務内容

本ポジションでは、ABBの標準プロセス・品質基準・安全ガイドラインに基づき、現場でのサービス業務を担当いただきます。比較的低～中程度の複雑性の業務を中心に、顧客と密に連携しながら「一度で正しく完遂する（First-time right）」ことを重視し、計画・実行していただきます。

また、担当領域においては、スピード感と顧客志向を持ちながら、専門性を発揮していただくことを期待しています。

主な業務内容

• 顧客先（オンサイト）にて、業務改善の機会を特定し、課題解決に向けた提案・対応を実施

• フィールドサービス業務の遂行（点検・保守・トラブル対応など）

• 製品およびサービスに関する技術的課題の特定、遠隔または現地での分析・対応

• サービス活動に必要な部材・機材のリスト作成および手配、品質確認

• 設備・プロセスのトラブルシューティング、および再発防止に向けた是正・予防措置の提案

■配属先

Electrification事業本部 サービス部門

■勤務形態

ハイブリッド勤務（現場対応＋リモート）

■応募資格

必須要件

• 高専卒以上（電気・工学系専攻歓迎）

• 電気分野における3～5年以上のサービスまたは関連業務経験

• 日本語：ネイティブレベル（JLPT N1相当）

• 英語：ビジネスレベル（読み書き・会話）

  ※メール・チャットでのやり取りや海外拠点とのコミュニケーションあり

• 普通自動車運転免許

• 国内外の出張が可能な方

■歓迎要件

• 産業用電気製品に関する基礎知識（サービス経験は不問）

■本ポジションの魅力

• グローバル企業にて国際的なキャリアを構築できる

• デジタルトランスフォーメーションを牽引する成長産業（データセンター、半導体、再生可能エネルギー等）に携われる

• 日本が注力する最先端分野の設備導入に関わり、実務を通して専門性を高められる

• 組織が成長フェーズにあり、個人の成長機会・キャリア機会が豊富

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is hybrid.

This role is contributing to the Installation supervision Commissioning and adjustment Maintenance Troubleshooting for power distribution equipment (high-voltage switchgear, low-voltage switchgear, protective relays, ring main units, transformers, circuit breakers, etc.) UPS,Voltage dip compensation systems.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.

• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

• College of Technology graduate or above (Engineering background preferred)

• More than 3-5 years of service experience in the electrical field

• Japanese driver's license

• Basic knowledge of industrial electrical products (service experience not required)

• Ability to travel domestically（and internationally）

• Language: Japanese:Native level; equivalent to JLPT N1 proficiency English:Business level (reading, writing, and speaking) Includes regular communication in English via email and chat, as well as oral communication with factories.

• A mindset to innovate, take ownership, and drive continuous improvement 

What's in it?

• Be active in a global company

• Learn about trends in industries that will lead the digital transformation era

• You will be installing equipment in industries that Japan is trying to grow, such as data centers, semiconductors, and renewables, so you will be able to gain firsthand experience

• As the organization is in a growth phase, there will be significant growth for both the organization and individuals

• There is potential for the following careers in the future -Senior positions: Senior service engineer, site manager -Management positions: service team leader, service manager, -Other positions within the same division: project manager, service sales -Other similar positions within the same corporation or overseas divisions

Benefits

• Comprehensive health and wellness benefits

• Employee assistance and family support programs

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.