IT Specialist 3

Overview

“ENGINEERING A BETTER TOMORROW”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Position Summary

NOTE: This is a 6 Mo+ position. The Deskside Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required. Technician will also serve as "hands and eyes" for networking and firewall issues on site. 

Responsibilities

Strategy & Planning

Assist in capacity planning for meeting future end-user device needs.

Able to provide on-site support for a  variety of devices at our Akron office.

Operational Management

Perform onsite analysis, diagnosis, and resolution of computing problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.

Record and manage equipment sent to repair depots for equipment under warranty or service contracts.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.

Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.

Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.

Where required, administer and resolve issues with associated end-user workstation networking software products.

 Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.

Answer to and perform onboarding, offboarding, moves, adds, and change (MAC) requests as they are submitted.

Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.

Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.

If necessary, liaise with third-party support and equipment vendors.

Qualifications

Excellent technical knowledge of hardware, including.

Excellent technical knowledge of PC internal components, including

Hands-on hardware troubleshooting experience.

Extensive equipment support experience .

Working technical knowledge of current protocols, operating systems, and standards.

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation, and OEM guides.

Ability to conduct research into PC issues and products as required.

Effective interpersonal skills and relationship-building skills.

Strong written and oral communication skills.

Ability to present ideas in user-friendly language.

Understanding of the organization’s goals and objectives.

Analytical and problem-solving abilities, with keen attention to detail.

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Strong customer-service orientation.

Driver’s license in good standing.

On-call availability

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Education Requirements

College diploma or university degree in the field of computer science and/or relevant years equivalent work experience.

EEO Statement

Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Fraud Alert

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised all email communications from TCE will come from our business email addresses, which end in '@tataconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.tataconsultingengineers.com