Sales Coordinator

Department: Vertus

______________

Company: Vertus Residential Management Limited

______________

Reporting to: General Manager - Vertus Edit Aparthotels

______________

JOB SUMMARY

We're looking for an ambitious and proactive Sales Coordinator to support sales at Vertus edit (3 & 15 West Lane), home to 378 premium serviced apartments in Canary Wharf's Private Estate.

You'll be a key point of contact for prospective guests and corporate clients, responding to enquiries with pace, accuracy and persuasive sales communication. From first contact to confirmed booking, you'll help turn interest into revenue while making every interaction feel effortless.

You'll support lead generation, account management and revenue initiatives, keeping close to market trends and the competitive landscape. By building strong relationships and looking after every opportunity, you'll help position Vertus Edit as the preferred accommodation partner in Canary Wharf.

Salary: £35,000

MAIN RESPONSIBILITIES

What you'll do

Turn enquiries into bookings

Respond to inbound sales enquiries, qualify each opportunity and follow up proactively to maximise conversion.

Move at pace

Action meeting room enquiries on the same day wherever possible, and always within 24 hours.

Build relationships that last

Develop strong relationships with new and existing customers, creating opportunities for future bookings and repeat business.

Represent Vertus Edit

Bring the brand to life at trade shows, FAM trips and customer events, helping to grow awareness and new business.

Connect with Canary Wharf

Build relationships across the Canary Wharf community to strengthen our network and expand the customer base.

Coordinate key bookings

Manage group, relocation and corporate bookings from proposal through to confirmation, keeping the process clear, accurate and commercially focused.

Make VIP stays seamless

Prepare clear internal briefing materials for VIP arrivals to protect account satisfaction and encourage repeat business.

Create new opportunities

Research and contact potential customers to generate leads, open doors and build the sales pipeline.

Deliver standout sales service

Work to Vertus Edit brand standards and KPIs, using proven sales techniques and consistent follow-up to improve enquiry-to-booking conversion.

Showcase the aparthotel

Lead engaging site tours for prospective corporate clients and bookers, helping them see why Vertus Edit is the right choice.

Bring the sales plan to life

Support the Sales Manager with delivery of the hotel's Annual Sales Plan, including RFP submissions, account retention activity and presentation materials.

Make our processes stronger

Help create sales procedures, templates and practical efficiencies that support commercial performance.

Work as one team

Partner closely with Operations and Front of House to deliver service excellence throughout the client journey and secure repeat business.

Share useful insight

Provide management with clear reports on customer needs, challenges, interests, competitor activity and opportunities for new products and services.

PERSON SPECIFICATION

What you'll bring

You'll be organised, proactive and confident speaking with customers. You'll combine strong sales instincts with careful attention to detail, keeping enquiries moving while creating a warm, professional experience.

• Experience in hotel reservations, ideally within an aparthotel environment.
• Knowledge of property management systems; experience with MEWS PMS is desirable, although full training and ongoing access to MEWS training resources will be provided.
• Strong organisational skills and close attention to detail.
• The ability to work effectively under pressure and manage several priorities at once.
• A proficient level of English and excellent written and verbal communication skills.
• Experience managing group bookings and preparing contracts is an advantage.
• Confidence using Microsoft Office Suite or similar tools.
• Strong selling skills and a clear understanding of reservations and group booking processes.
• The confidence to manage all aspects of reservation and group enquiries competently.
• A proactive, collaborative approach and a natural ability to connect with others.
• The right to work in the UK.

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.