Inside Sales Engineer-HVAC Service

What you will do 

Inside Sales Team Engineer is the key role reporting to Inside Sales Lead. The Inside Sales Engineer- HVAC will be based in South Africa support the Africa customers by identifying the requirements from Field Operations, Phone/ Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio. 

The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications.  

How you will do it 

As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications.  

You will handle HVAC system (Chiller water system), IREF inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention. 

Key aspects of the Inside Sales-Aftermarket Labor & Material role are: 

• Review the service/ PPM/ call out reports from AMC sites 
• Create proposal through Word/ CPQ / pricing tools / Service selection tool 
• Partner with local Field operation/ Sales team for  
• Onsite asset counts/site details  
• Review and understand the PPM Reports and MRF for labor and material jobs 
• Guidance on pricing  
• Upsell opportunities 
• Review for proposal prior to customer submission 
• Review & getting DOA approval of Order Receipt 
• Outbound calling/ Email for follow up & secure the order 
• Capture & update all actions start from create opportunity to close the deal in SFDC 
• Call/e-mail customers with outstanding / soon to expire proposals  

You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR). You will prepare frequent reports by collecting, analyzing, and summarizing quotation information vs success ratio, market application trends 

You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude. 

You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 

You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives. 

What we look for 

Required 

• Bachelor’s degree in mechanical/electrical engineering or equivalent 
• 2-3 Years minimum experience in Sales/estimation in HVAC Chiller & I-REF Industry 
• Strong Technical knowledge in Chilled water system. 
• Experience in reviewing service PPM reports 
• Experience in preparing costing in MS excel/ CPQ.  
• Prepare quick quotes in MS Word & CPQ tool (5-10 Proposals in a day) 
• Coordination with operation/ Front line sales team. 
• Identify the backlog of unsold opportunities & Outbound Email/ calling for follow up  
• Negotiation undertaken with client & book the order in ERP system. 
• Demonstrated ability to influence account decision makers at key levels 
• Experience working with a Sales force CRM database 
• Ability to rapidly build knowledge of York products