Customer Service Representative

Job Description

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you have strong communication skills, a proactive attitude, and a passion for customer service

Become our Customer Service Representative!

The duties you will perform on a day-to-day basis are as follows:

• You will answer calls and respond to emails to customers and dealers.
• You will follow up with the customer until the final solution to their query.
• You will issue reminder calls and follow up on incidents, achieving maximum satisfaction.
• You will carry out database updates, report writing and reporting.

Qualifications

• You have a C1 level of English and are fluent in German AND French.
• You are preferably available 30h or 40h per week.
• You will be working from our Madrid office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid.

Additional Information

What we offer:

• Permanent contract from day one.
• Salary: €24,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.