Account Manager @ Plaid | Simplify Jobs

Account Manager

Start Up + Mid Market

Posted on 3/20/2023

INACTIVE

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Segment

Requirements

A strong business generalist with a passion and intuition for what makes startups successful (ie strong product sense)
Customer empathy and deep desire to see customers succeed
Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
Interest in financial services and technical products; a high degree of intellectual curiosity
Excitement to work in a high-growth environment and to help build processes and tools as needed
Ability to work with all types of people and build long-lasting relationships

Responsibilities

Owning the relationship with your portfolio of customers in our largest customer segment (Startups)
Building relationships with developers and founders to retain and grow revenue
Driving product upsells and leading the commercial negotiations for contract renewals
Helping customers integrate and launch on Plaid
Partnering with Marketing and Product teams to creatively problem solve and run experiments to maximize revenue and product adoption
Answering customer inbound questions, driving revenue and product adoption, and customer happiness
Working cross-functionally to develop and implement strategies that increase customer product adoption, engagement, and growth at scale

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. #LI-Hybrid

The Startup Account Management team works at the cutting edge of fintech by partnering with founders and developers who are building the next generation of fintech services. As a Startup Account Manager, you’ll work with hundreds of early stage companies and be integral to their success with Plaid by helping them launch on the platform, collaboratively problem solve, and drive revenue growth through new product adoption.

Plaid is looking for ambitious self-starters who are excited about working with early stage companies to help them launch and grow with

Plaid. The right candidate has the ability to build strong relationships with their customers, develop a deep understanding of their priorities, motives and key drivers, is solutions oriented, and has demonstrated success taking initiative to drive results.

You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management. You will be responsible for working directly with key stakeholders ranging from developers to executives to help them create the applications that will empower businesses and consumers with their financial data.

What Excites You

Owning the relationship with your portfolio of customers in our largest customer segment (Startups).
Building relationships with developers and founders to retain and grow revenue.
Driving product upsells and leading the commercial negotiations for contract renewals.
Helping customers integrate and launch on Plaid.
Partnering with Marketing and Product teams to creatively problem solve and run experiments to maximize revenue and product adoption.
Answering customer inbound questions, driving revenue and product adoption, and customer happiness.
Working cross-functionally to develop and implement strategies that increase customer product adoption, engagement, and growth at scale.

What Excites Us

A strong business generalist with a passion and intuition for what makes startups successful (ie strong product sense).
Customer empathy and deep desire to see customers succeed.
Desire to get technical and the ability to learn the ins and outs of Plaid’s APIs.
Interest in financial services and technical products; a high degree of intellectual curiosity.
Excitement to work in a high-growth environment and to help build processes and tools as needed.
Ability to work with all types of people and build long-lasting relationships.

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.

501-1,000 employees

Website

Developer of fintech infrastructure & APIs

Company Overview

Plaid is focused on democratizing financial services through technology. They build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.
Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.
Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.
Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Company Core Values

Make an impact: We empower you to make an impact. Your code will ship. Your idea will be heard. Your campaign will launch. Your work will help millions of people do more with their money.
Learn and grow, together: We’re growing fast, and you will too. You’ll be surrounded by talented, positive people to solve hard problems at scale.
Feel connected: Our employee experience is centered around a shared sense of purpose and set of principles. At Plaid, people feel supported, can take risks, and are heard.