KYC Analyst-Spanish Speaking

KYC Analyst-Spanish Speaking

Location:  London

Type: Full-time (Hybrid) 

Summary

We are looking for Outreach Analysts fluent inSpanish & English  to support periodic and trigger-based KYC reviews. This role focuses on client and front-office engagement, ensuring timely collection of KYC documents and resolution of queries.

Standard working hours are 10:00 AM to 7:00 PM (UK time), with the possibility of a rostered shift from 12:00 PM to 9:00 PM (UK time) once or twice a week, depending on business needs and client requirements 

Responsibilities

• Initiate and manage outreach to clients for document collection
• Coordinate with relationship managers and compliance teams
• Track and follow up on outstanding documentation
• Maintain communication logs and outreach trackers
• Provide updates to periodic review teams
• Support audit-readiness and documentation completeness
• Contribute to continuous improvement of the outreach process and client experience
• Escalate delays or issues in obtaining documentation to appropriate stakeholders.

 Eligibility Requirements

• Experience in KYC support or outreach roles or Client servicing roles
• Strong verbal and written communication and organizational skills
• Fluency in Spanish & English
• Prior experience in financial services or compliance preferred
• Ability to work under tight deadlines across multiple reviews and able to work independently

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here