Intake and Discharge Clinician

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Intake and Discharge Clinician to join our Virtual Intensive Outpatient Program (vIOP) team. This role would be responsible for conducting comprehensive clinical intake and level-of-care assessments, developing individualized treatment plans, setting expectations and facilitating warm handoffs into the appropriate program, and supporting patients through discharge and transition to the next appropriate level of care. We are looking for someone who has experience supporting patient intake and discharge/step-down coordination and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position with a schedule of Monday - Friday 9a-5p Eastern or Central (depending on where the clients live) Time.

What You’ll Do

Intake & Level-of-Care Assessment

• Conduct comprehensive virtual intake assessments for patients transitioning from the UHS system into the Virtual IOP.
• Review, summarize, and extract key information provided by the UHS discharge planner, including clinical recommendations, authorized days, and recommended program track.
• Collect and ensure that patient location and emergency contact/service information is up to date.  
• Conduct comprehensive level-of-care assessments to confirm appropriate level of care and program placement, including but not limited to biopsychosocial assessment, DSM-5 diagnostic evaluation, Mental Status Examination (MSE), C-SSRS suicide risk assessment, PHQ-9, GAD-7, medical and medication review, and substance use screening.
• Develop an individualized treatment plan based on assessment findings and identified treatment goals.
• Review and update safety plan provided by UHS discharge planner.

Patient Transition  

• Conduct a warm handoff with the patient following completion of the intake assessment.
• Review the recommended treatment plan, program expectations, and next steps with the patient.
• Coordinate transition into care by scheduling the patient for their psychiatry intake, agreed-upon Virtual IOP program, weekly therapy, and medication management  appointments.
• Communicate relevant clinical information and recommendations to appropriate members of the care team to support continuity of care.

Ongoing Clinical Assessment & Documentation

• Complete weekly C-SSRS assessments for patients with identified suicidal ideation or suicide risk.
• Complete and document MSE as part of individual therapy sessions and, when appropriate, within the individual section of group notes.
• Maintain timely, accurate, and clinically appropriate documentation within the designated platform in accordance with organizational policies and regulatory timelines. 
• Monitor patient progress and identify changes in clinical presentation that may require reassessment of level of care or treatment recommendations.

Discharge & Step-Down Planning

• Review treatment team meeting notes and confirm and record discharge status.
• Conduct discharge assessments and support patients in transitioning from the Virtual IOP to the next appropriate level of care.
• Coordinate step-down recommendations, which may include an outpatient level of care, outpatient group programming, continued individual therapy, or another appropriate treatment setting.
• Coordinate step-up recommendations, which may include partial hospitalization program, inpatient hospitalization, residential treatment facility, or other appropriate treatment setting. 
• Provide patients with clear recommendations and support for their transition out of the program.
• Coordinate with vIOP Psychiatrist to ensure discharge documentation is approved and signed off. 
• Coordinate with relevant internal and external stakeholders, as appropriate, to support continuity of care following discharge.
• Reassess level of care needs when clinically indicated and escalate concerns to appropriate clinical leadership.

Risk & Crisis Control

• Identify and mitigate immediate safety threats, stabilize, and document in accordance with risk protocol and guidelines. 

Team Meetings 

• Be an active participant and problem solver in recurrent meetings.

Performs other related duties as assigned.

About You

• Must hold an active, unrestricted independent clinical license in TX or FL
• Strong clinical judgment, timely documentation skills, and ability to effectively communicate with patients and care team members
• Ability to work effectively in a fast-paced, virtual clinical environment
• Experience with Intensive Outpatient Programs (IOP), Partial Hospitalization Programs (PHP), behavioral health, or virtual care preferred
• Strong clinical knowledge of assessment, diagnosis, treatment planning, risk assessment, level of care determination, and patient safety
• Access to a private, HIPAA-compliant workspace
• Experience working with clinical providers and multidisciplinary teams

Bonus Points

• Experience with virtual healthcare delivery or digital health platforms preferred

Benefits 

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 3%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $80,000/yr and $95,000/yr. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.