Health-E Commerce

Health and wellness e-commerce platform

Technical Sales Engineer

Pre-Sales Solution Engineering +1Confirmed live in the last 24 hours

Full-timeRemote in USA$90k - $110k

About the Job

Requirements

A minimum of 5 years of experience in a Sales Engineering, Solutions Consulting, or Technical Implementation role in a B2B SaaS or fintech environment.
Hands-on experience with API integrations, EDI or file-based data exchanges, and SSO or authentication protocols.
Familiarity with FSA, HSA, and HRA platform ecosystems; WEX, Alegeus, or similar third-party administrator technology stacks are strongly preferred.
Ability to communicate complex technical concepts clearly to non-technical partners and internal stakeholders.
Experience owning client onboarding or technical implementation projects end-to-end.
Proficiency with Salesforce for opportunity tracking, technical notes, and integration documentation.
A bachelor's degree in Business Administration, Computer Science, Information Systems, or Business Technology, or equivalent work experience.
Ability to work EST hours.

Responsibilities

Serve as the primary technical expert throughout the sales cycle, joining account management discovery calls and partner meetings when platform integrations or product delivery are on the agenda.
Inform solution design for primary product offerings, including FSA SmartSpender, Email-as-a-Service, DirectPay, and related integrations, and act as the primary liaison between Product and Sales.
Support pre-sales demonstrations and RFP responses with technical accuracy.
Maintain technical proficiency in supported product offerings to run live solution demonstrations and articulate technical differentiation to enterprise partners.
Provide technical and process recommendations to partners and prospects, positioning solutions in terms of revenue impact, cost reduction, and partner satisfaction.
Deliver technical scope, estimated effort, and delivery timelines to support sales upselling, onboarding, and implementation needs.
Act as a key stakeholder alongside Product and Engineering across the deal lifecycle, providing sales and technical context that informs solution design decisions.
Connect account managers, Marketing and Creative, Partner IT teams, and internal Product and Engineering teams.
Feed product feedback and integration friction points back to internal stakeholders, representing the partner's technical perspective internally.
Participate in prioritization and scoping of new features and services alongside Product and Engineering, ensuring partner and market feedback informs the roadmap.
Maintain deep knowledge of partner technology stacks and proactively surface compatibility issues or upgrade impacts.
Identify partner pain points and inform alternative technical or process solutions.
Work closely with Product and Engineering to ensure new or modified integrations meet business requirements and interface issues are documented and resolved before go-live.
Oversee production of technical scope documents and integration roadmaps for the implementation handoff from sale to go-live.
Partner with Product and Engineering to author technical documentation, including API specifications, process flows, and data flow diagrams, for internal and partner-facing use.
Maintain a partner-facing technical knowledge base and track versions, known issues, and resolution paths.

Desired Qualifications

Familiarity with WEX, Alegeus, or similar third-party administrator technology stacks is strongly preferred.

About the role:

The Technical Sales Engineer acts as a primary technical authority on sales calls and RFPs, informs scope, effort and delivery timelines for integrated solutions, performs live product demonstrations, and evaluates partner tech stacks and objectives for compatibility - while serving as the connective tissue between Sales, Marketing, Partner IT, and internal Product/Engineering teams to keep deals moving from discovery to go-live.

Key responsibilities:

Complex Solution Selling

Serve as the primary technical expert throughout the sales cycle - joining AM discovery calls and partner meetings when platform integrations or product delivery are on the agenda.
Informs the solution design for primary product offerings (FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations) and is the primary liaison between Product and Sales.
Support pre-sales demos and RFP responses with technical accuracy.
Develop and maintain technical proficiency in supported product offerings sufficient to run live solution demonstrations and articulate technical differentiation to enterprise partners.
Provide a point of view on technical and process recommendations to partners and prospects, positioning solutions in terms of revenue impact, cost reduction, and partner satisfaction.
Delivers technical scope, estimated effort, and delivery timelines to support sales up-selling, onboarding, and implementation needs.

Cross-Functional Leadership

Acts as a key stakeholder alongside Product and Engineering across the deal lifecycle, providing sales and technical context that informs solution design decisions.
Provide the connective tissue between AMs, Marketing/Creative, Partner IT teams, and internal Product/Engineering teams.
Feed product feedback and integration friction points back to internal stakeholders, representing the partner's technical voice internally.
Participate in prioritization and scoping of new features and services alongside Product and Engineering, ensuring partner and market feedback shapes the roadmap.

Technical Troubleshooting & Solution Design

Maintain deep knowledge of partner tech stacks and proactively surface compatibility issues or upgrade impacts.
Identify partner pain points and inform alternative technical or process solutions
Works very closely with Product & Engineering teams to ensure new or modified integrations meet business requirements and that interface issues are documented and resolved before go-live.

Documentation & Enablement

Oversee the production of technical scope documents and integration roadmaps that serve as the implementation handoff from sale to go-live.
Partner with Product & Engineering to author supporting technical documentation - API specs, process flows, data flow diagrams – to ensure they are impactful for internal and partner-facing use.
Maintain a partner-facing technical knowledge base; track versions, known issues, and resolution paths.

What you'll need:

Minimum of 5+ years in a Sales Engineering, Solutions Consulting, or Technical Implementation role in a B2B SaaS or fintech environment
Hands-on experience with API integrations, EDI/file-based data exchanges, and SSO/authentication protocols
Familiarity with FSA/HSA/HRA platform ecosystems - WEX, Alegeus, or similar TPA technology stacks strongly preferred
Ability to communicate complex technical concepts clearly to both non-technical partners and internal stakeholders
Experience owning client onboarding or technical implementation projects end-to-end
Proficiency with Salesforce for opportunity tracking, technical notes, and integration documentation
Bachelor's degree in Business Administration, Computer Science, Information Systems, Business Technology, or equivalent work experience

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range. Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.

Compensation: $90,000 - $110,000
Sales Bonus: Eligible
Discretionary Annual Bonus Eligibility: Up to 10%
Medical, Dental, Vision, and 401K with a company match
Dependent Care, FSA & HSA accounts
Paid Parental & Bonding Leave
Flexible PTO & office closure on all major holidays
Monthly wellness & internet reimbursements
Professional development including certification support & leadership coaching
Mental Health resources
100% remote within the United States
Must be able to work EST hours

Candidate Privacy Notice

About the Company

Health-E Commerce

Health and wellness e-commerce platform

Health-E Commerce runs online stores like FSAstore.com and WellDeserved that sell health and wellness products for people with pre-tax benefits, corporate wellness rewards, or Medicare Advantage. Its platforms filter and categorize products to ensure eligibility and allow customers to checkout with benefit cards or reward points, while WellDeserved provides a direct-to-consumer channel for corporate wellness credits. The company differentiates itself by focusing on benefit eligibility, offering the Caring Mill private label, donating a portion of sales to the Children’s Health Fund, and educating users about pre-tax health accounts. Its goal is to simplify understanding and using health benefits so Americans can maximize their wellness benefits and improve their overall health.

Company size: 201-500
Company stage: Series A
Total funding: $3M
Headquarters: Dallas, TX
Founded: 2010

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