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Full-Time

Customer Success Manager

Updated on 9/9/2024

Own Data

Own Data

1,001-5,000 employees

Data protection and management solutions for Salesforce

Data & Analytics
Enterprise Software
Cybersecurity

Junior

London, UK

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Requirements
  • 2+ years of relevant experience in a Customer Success role
  • Experience using Salesforce as an end user is essential
  • Ability to manage a large number of accounts
  • Superb communication and interpersonal skills
Responsibilities
  • Lead every aspect of the post-sale relationship; business reviews, regular check-ins, high level demos and renewals
  • Understand the client success metrics and consistently deliver on those metrics
  • Build trusting relationships with clients and their associates at all levels
  • Review product adoption/utilization and provide guidance to customers on how they can realize more value from their Own subscription
  • Identify opportunities to upsell and cross-sell additional Own products
  • Collaborate with other Own teams (Support, Product, Sales) to serve customers best

OwnData.com specializes in data protection and management solutions tailored for businesses that use Salesforce. The company provides a range of services including automated backups, data recovery, data archiving, and sandbox seeding, all aimed at safeguarding data and ensuring compliance with data protection regulations. Their services work by automating the backup process to protect both data and metadata, sending proactive notifications to alert users of any data loss or corruption, and offering user-friendly recovery tools. What sets OwnData.com apart from its competitors is its focus on Salesforce users and its subscription-based model, which allows clients to access essential data management features for a recurring fee. The goal of OwnData.com is to help businesses of all sizes mitigate risks associated with data loss and maintain compliance, ultimately enhancing their operational efficiency.

Company Stage

Series E

Total Funding

$507.3M

Headquarters

Englewood Cliffs, New Jersey

Founded

2015

Growth & Insights
Headcount

6 month growth

50%

1 year growth

50%

2 year growth

50%
Simplify Jobs

Simplify's Take

What believers are saying

  • The appointment of Kevin Delane as COO, with his extensive experience in data storage and global business operations, is likely to drive significant growth and strategic partnerships.
  • The launch of the global Channel Partner Program can expand OwnData's market reach and enhance its service offerings through resellers and system integrators.
  • Rebranding to Own Co. and expanding product offerings to include data insights and analysis positions the company for broader market opportunities and increased customer value.

What critics are saying

  • The highly competitive data protection market requires OwnData to continuously innovate to maintain its edge over larger, more established competitors.
  • Integration of new product features and rebranding efforts may face challenges in customer adoption and market perception.

What makes Own Data unique

  • OwnData.com specializes in data protection and management solutions specifically for Salesforce users, unlike competitors who may offer more generalized services.
  • Their subscription-based model ensures a steady revenue stream while providing essential automated backups, data recovery, and archiving services tailored to Salesforce environments.
  • The company's strong focus on compliance and proactive notifications for data loss or corruption sets it apart in the data security market.