Full-Time

Customer Success Manager

Posted on 9/4/2024

Own Data

Own Data

1,001-5,000 employees

Data backup and recovery solutions provider

Enterprise Software
Cybersecurity

Junior, Mid

London, UK

Requires onsite presence in London for a minimum of 3 days per week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 2+ years of relevant experience in a Customer Success role
  • Experience using Salesforce as an end user is essential
  • Ability to manage a large number of accounts
  • Able to operate effectively both independently and within a team
  • Takes initiative, intellectually curious, and has a desire to learn
  • Superb communication and interpersonal skills
  • Additional language is a plus (i.e. French, Italian)
Responsibilities
  • Lead every aspect of the post-sale relationship; business reviews, regular check-ins, high level demos and renewals
  • Understand the client success metrics and consistently deliver on those metrics
  • Build trusting relationships with clients and their associates at all levels
  • Review product adoption/utilization and provide guidance to customers on how they can realize more value from their Own subscription
  • Identify opportunities to upsell and cross-sell additional Own products
  • Collaborate with other Own teams (Support, Product, Sales) to serve customers best

OwnBackup.com provides data backup and recovery solutions for businesses, particularly those using SaaS applications like Salesforce. Their services include automated backups, notifications for data loss or corruption, and user-friendly recovery tools, which help businesses secure their data and manage exposure risks. Additionally, OwnBackup.com offers tools for seeding quality data into development environments, aiding in performance improvement and compliance by archiving outdated data. The company operates on a subscription-based model, generating revenue through recurring fees for their services. The goal is to enhance the value of data for businesses by ensuring it is protected, manageable, and insightful.

Company Stage

Acquired

Total Funding

$493.5M

Headquarters

Englewood Cliffs, New Jersey

Founded

2015

Growth & Insights
Headcount

6 month growth

36%

1 year growth

-2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Salesforce's acquisition could provide OwnBackup with more resources and a broader customer base.
  • The partnership with Cohesity may lead to technological advancements and expanded service offerings.
  • Increased demand for data protection solutions as businesses migrate to cloud-based SaaS applications.

What critics are saying

  • Integration challenges with Salesforce's AI technologies could delay synergy realization.
  • Recent leadership changes may lead to strategic shifts disrupting operations and client relationships.
  • Rebranding to 'Own Company' and new products may confuse existing customers.

What makes Own Data unique

  • OwnBackup offers automated backups and proactive notifications for data loss or corruption.
  • The company provides tools for seeding quality data into sandbox environments.
  • OwnBackup's services enhance data accessibility and management for SaaS applications.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE