Consumer Loan Servicing Processor

Position Summary

The Consumer Loan Servicing Processor is responsible for processing servicing requests related to consumer loans including, but not limited to, processing payoff checks and refunds, processing Uniform Commercial Code (UCC) filings and terminations on secured solar loans, processing subordination requests, performing loan adjustments, and managing the department mailboxes.  

The incumbent works directly with the AVP, Consumer Lending Servicing Manager, Supervisor, Solar Loan Servicing, and/or Lead, Consumer Lending Servicing to ensure proper cross-training on all other related consumer lending servicing aspects and functions.

Responsibilities

Essential Duties

• Processes UCC lien filings through third-party vendors on new secured solar loans; verifies UCC liens have been placed; and, follows-up on rejected and missing items.
• Processes UCC lien releases on loans that have been paid off in full.
• Receives and processes incoming subordination requests by reviewing documents received; prepares the subordination agreement; packages subordination files for review and signature; scans and packages fully executed subordination agreements for mailing.
• Manages the department’s mailboxes; interprets emails based on needs and assigns to appropriate parties.
• Assists in completing internal service requests received within specified service level agreements.
• Keeps up-to-date on changes to department processes and/or procedures.
• Creates and/or updates department procedures specific to main job function.
• Maintains effective communication with the consumer loan originations team, strategic lending partners team, and front-line staff.
• Performs other duties as assigned. 

Work Schedule

• Full-time; typically 40 hours/week
• 8:00 am-5:00 pm, M-F (or as directed by management)
• Occasional overtime
• Flexibility to occasionally work early or late hours, and periodic weekend hours, typically with advance notice

Workplace Essentials                                                                             

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications

Education:  High School Diploma or equivalent work experience.

Experience:   1+ years’ experience in related disciplines, including exposure to consumer lending policies and procedures in a financial institution. 

Knowledge/Skills/Abilities:

• Strong proficiency in PC applications including Microsoft Excel, Word, Outlook and PowerPoint.
• Strong ability to effectively communicate and collaborate with internal and external business partners.
• Demonstrated strong written and verbal communication skills.
• Solid ability to independently evaluate written communication to determine appropriate delegation to team members.
• Solid ability to participate, sustain performance and thrive on a high-energy team.

Licensing/Certifications:  Notary Public preferred.

Travel:  May be required to occasionally attend offsite training, meetings or events, typically with advance notice.  Overnight travel unlikely.

Typical Working Conditions:  Office environment with member interaction via phone.

Equipment Used:  Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements:   This position requires:

• Speaking and listening to interact with vendors and members via phone or in person.
• Sitting for up to 85% of the day.
• Reading a computer screen and perform keyboarding tasks for up to 80% of the day.

EQUAL EMPLOYMENT OPPORTUNITYTechnology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay and Benefits

• Position Grade: 102
• Salary Range: minimum-$55,500, midpoint-$64,000, maximum-$72,500
• Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location.
• Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications.
• Bonus Potential: Target 5% of base salary based on company and individual performance

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.

Tech CU offers a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life and disability insurance
• Retirement: 401(k) plan with company match
• Paid Holidays: 12 days annually
• Paid Time Off (PTO):
• Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year)
• Increases with length of service
• Voluntary Time Off (VTO):
• 8 hours annually for full-time employees to support charitable organizations
• Additional Benefits:
• Flexible Spending Accounts
• Employee-paid voluntary benefits
• Leaves of absence in compliance with state and federal regulations