Head of Product

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Head of Product leads the strategic planning, development, and management of innovative life insurance products. This role emphasizes people management, requiring the leadership of a team of product development experts and senior experts. The head of product ensures alignment of product strategies with the company's objectives, oversees stakeholder collaboration, and maintains compliance with regulatory standards.

Key Responsibilities

• Drive innovation in product design to meet evolving customer needs and market trends
• Develop unique value proposition that differentiate the company's offerings from competitors
• Develop and implement a comprehensive product strategy that aligns with the company's vision and market demands.
• Analyse market trends and competitor activities to identify opportunities for product innovation and differentiation
• Lead, mentor, and manage a team of product, fostering a culture of creativity and high performance.
• Oversee the recruitment, training, and professional development of team members.
• Ensure all products comply with regulatory requirements.
• Stay abreast of regulatory changes and adjust product strategies accordingly.
• Collaborate with internal departments, including actuarial, LCR, marketing, and distribution channel, to ensure cohesive product development and implementation.
• Oversee the entire product lifecycle, from ideation and development to launch and post launch evaluation.
• Implement processes for continuous product improvement based on market feedback and performance metrics.
•        FWD Core Competencies
  • Champion our vision
  • Communicate with clarity
  • Develop & engage
  • Collaborate and connect
  • Lead innovation and change
  • Own and decide
•   Competencies
  • At least 10 years in product area with at least 3 years in a leadership role in life insurance company.
  • Actuarial/math/ economy/management qualification from reputable university
  • Good communication skill both in Bahasa and English
  • Strong leadership and people management skills, with the ability to inspire and guide a diverse team.
  • In-depth knowledge of life insurance products and the regulatory.
  • Excellent strategic thinking and problem-solving abilities.
  • Exceptional communication and interpersonal skills, adept at managing stakeholder relationships.
  • Proficiency in project management and the ability to oversee multiple projects simultaneously
  •  Performance Indicators·         Effective project team management in delivering result in quality, timely, and effective·         Quality delivery of project documentation (comply, accuracy, scope, timelines)·         Successful & timely delivery of approved projects according to the requirement document·         Positive stake holder feedback based on engagement experience·         Effective engagement of project team members to deliver maximum result for the Company·         Product implementation meeting in weekly basis with relevant stakeholder.