Recognized as a 2023 Top Workplace by the Tennessean, EnableComp is the leading source of revenue cycle management solutions for complex claims in the US. We proudly partner with well over 1000+ hospitals across the US to help them maximize their revenue from complex claims.
Our Mission
We partner with healthcare providers to maximize reimbursement from complex claims payers by having the best people, processes, products and performance.
Our Vision
We enable healthcare providers to do what they do best.
Position Summary
The Account Manager is a critical support role that has direct interaction with EnableComp’s external clients. This role supports the overall success of our client’s accounts by managing and responding to client inquiries, engaging document management processes for the purpose of processing worker’s compensation claims as well as payment research, invoice/billing inquiries, file delays, system access, and other relevant items.
Key Responsibilities
- Manage internal coordination, communication, and messaging for external client requests and reported issues
- Manage submission and receipt of documentation requests to assigned external client group ensuring EnableComp receives necessary medical claim documentation needed to process claim inventory with insurance companies.
- Submit document request lists to external clients and monitor those requests on a weekly basis.
- Serve as primary EnableComp contact with clients, managing day-to-day interaction.
- Document process changes and message updates for the Revenue Services team as needed.
- Create, review, and maintain external-facing reports.
- Provide daily updates to the Supervisor, Account Management; escalate issues and other items as often as necessary internally.
- Facilitate internal and external meetings to achieve necessary goals, resolve client issues, and/or resolve internal issues.
- Call employers, payers, and other entities as needed to resolve and ensure proper payment on workers’ comp bills
- Work to support the overall production process of assigned team(s), provide additional management support with the Supervisor(s) of assigned teams
- Respond and communicate with external clients regarding topics such as: remote system access, document requests, payment research requests, coordination of end-user training, and others.
- Other duties as required.
Requirements and Qualifications
- High School Diploma or GED required. Associates or Bachelor’s preferred.
- 2+ years’ experience successfully functioning in a business-to-business environment, with direct client communication.
- Prior Account Management experience a plus!
- 1 year of billing office experience in a healthcare setting preferred.
- Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
- Limited travel (less than 10%) to client sites.
- Equivalent combination of education and experience will be considered.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Regular and predictable attendance
Special Considerations and Prerequisites
- Passion for client service and creating raving fans!!!
- Can-do attitude with service-oriented approach and strong sense of urgency.
- Ability to handle large volumes of work while paying close attention to detail.
- Ability to work in a fast-paced environment.
- Exceptional written, verbal and phone skills.
- Demonstrated experience in working under limited supervision, manage multiple tasks and prioritize assignments with limited time constraints.
- Effectively communicate issues/problems and results that impact timelines for project completion.
- Interact professionally at multiple levels within a client-oriented organization.
- Must be able to remain in stationary position 50% of the time.
- Occasionally moves about inside the office to access office equipment, etc.
- Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone and computer.
- Frequently communicates with clients, payers, co-workers and management. Must be able to exchange accurate information in these situations.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry’s top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don’t just take our word for it! Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist
“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations
