Human Resources Manager

Company description

About Us:

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands.

Within Canada, Starcom is a part of Publicis Media within Publicis Groupe, one of the world’s leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the planning and buying process as art. However, it is an art that is always best when backed by the science of empirical data.

You will be joining a well recognised agency with credentials:

• Great Places to Work certified three years in a row 

• Only communications company to be ranked in LinkedIn’s Top 25 Great Places to Work 

• 2022 Media Agency of the Year

• 2023 Media Agency of the Year finalist

What we Offer:

• Work Your World program enabling you to experience working from anywhere in Canada or overseas for up to 6 weeks a year 

• Extended long weekends throughout the year with an additional day off each long weekend

• Wellness & Tech benefits to support what’s most important to you 

• Birthday leave

• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance

• Local and Global Mobility within the Publicis Groupe network

Overview

We are seeking a collaborative and employee-focused Manager, Human Resources to support leaders and employees across our growing media organization. This role serves as a trusted advisor and strategic partner, providing guidance on employee relations, performance management, employee engagement, workforce planning, and day-to-day people matters.

The successful candidate will have a strong foundation in employee relations and will enjoy partnering closely with leaders to navigate workplace challenges, support employee development, and foster a positive and inclusive culture. This role also plays an important part in the implementation of HR programs and initiatives, ensuring alignment with organizational goals while delivering an exceptional employee experience.

Responsibilities

Employee Relations & Management Support

• Act as a trusted advisor to managers and employees on employee relations matters, workplace concerns, and HR best practices. 

• Support resolution of employee relations issues, ensuring fair and consistent outcomes. 

• Conduct and support workplace investigations, including documentation, fact-finding, recommendations, and follow-up. 

• Coach managers on performance, development, attendance, conflict resolution, and difficult conversations. 

• Partner with leaders to proactively address workplace concerns and improve employee experience. 

• Support accommodation, leave management, and return-to-work processes. 

• Exercise sound judgment in resolving complex employee and workplace matters. 

Business Partnership & Talent Support

• Build strong relationships across assigned client groups and all levels of the organization. 

• Partner with managers to drive team effectiveness, engagement, and retention. 

• Support the full employee lifecycle, including onboarding, development, performance, and offboarding. 

• Manage organizational change and business initiatives, ensuring clear communication and positive employee experience. 

• Facilitate talent review and performance management processes. 

• Analyze employee engagement survey results and HR metrics (e.g., turnover, retention) to identify trends and recommend actions to improve engagement and effectiveness. 

• Oversee day-to-day HR support for assigned client groups, ensuring consistent and effective HR partnership. 

Culture, Engagement & HR Initiatives

• Collaborate across teams, including HR, Talent Acquisition, L&D, and DEI to deliver integrated culture and people initiatives, while mentoring junior staff and effectively managing up to senior leaders.

• Support employee engagement, recognition, and culture initiatives. 

• Identify opportunities to strengthen engagement and workplace culture. 

• Participate in HR projects and continuous improvement initiatives. 

Compliance & HR Operations

• Ensure compliance with Ontario employment legislation, company policies, and HR best practices. 

• Provide guidance on policy interpretation and application. 

• Support development, implementation, and improvement of HR programs, policies, and processes. 

• Maintain accurate HR documentation and reporting. 

• Identify and escalate people-related risks and support mitigation strategies.

Qualifications

• 5–8 years of progressive Human Resources experience, including employee relations, performance management, manager coaching, talent development, and the implementation of HR programs and initiatives.

• 2–3 years of experience leading employee relations and performance management activities, providing strategic guidance to managers on complex workplace issues, policy interpretation, and organizational effectiveness.

• Experience supporting leaders on a variety of people-related matters in a HR Business Partneror HR Manager capacity.

• Strong knowledge of Ontario employment legislation and HR best practices.

• Experience resolving employee relations issues is considered a strongasset.

• Demonstrated ability to build credibility and establish effective working relationships across all levels of an organization.

• Strong communication, conflict resolution, problem-solving, and decision-making skills.

• Experience working in media, agency, or fast-paced, dynamic professional environments is a plus.

• CHRP designation or progress toward designation is considered an asset.

Core Competencies

• Employee Relations

• Sound Judgment & Decision-Making

• Conflict Resolution

• Relationship Building & Influence

• Performance Management

• HR Program Development & Implementation

• Compliance & Risk Management

• Collaboration

• Problem Solving

• Adaptability & Change Management

Additional information

Starcom  is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests. We thank all candidates for their interest in Starcom  however, only those candidates selected for an interview will be contacted.

We’re committed to building a diverse and inclusive workplace. Accommodations are available throughout the hiring process upon request.

Salary 

Transparency matters to us. The salary range for this position is $ 80K - $90K per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.  

AI Use

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people.