At least two years of customer service work experience is required.
A high school diploma or equivalent is required.
A valid state driver's license and an insurable driving history are required.
Must be able to lift 50 to 75 pounds without assistance and 75 to 200 pounds with assistance.
Must be able to sit or stand for lengthy periods and tolerate brief exposure to varied weather conditions.
Must be able to interact compassionately and professionally with bereaved individuals and families.
Must be able to multitask, work independently, adapt to changing schedules, and contribute to problem solving.
Must undergo pre-employment drug testing and may be subject to random drug testing during employment.
Must be familiar with funeral and service vehicles, including hearses and limousines, church trucks, casket biers, flower stands, and electronic sound and video systems.
Must maintain confidentiality and ethical standards.
Must meet the stated professional appearance requirements, including conservative business attire, appropriate footwear, wearing a company-issued name badge, and the stated restrictions on visible tattoos, facial piercings, and hair color.
Responsibilities
Assist the funeral director during services.
Greet families and guests and direct them to the service area and restrooms.
Distribute memorial folders and other handouts.
Direct flowers, deli trays, and related items to the appropriate location.
Set up additional chairs when necessary.
Assist with closing and moving the casket and serve as a casket bearer when needed.
Deliver floral arrangements to locations specified by families after services.
Confirm the gravesite location at least one hour before the service.
Set and clear the funeral procession route to the grave.
Communicate with the cemetery office about special requests and required changes.
Set up graveside amenities for families, including tissues, water, and sound equipment.
Greet attendees at the cemetery gate and guide the procession to the grave.
Assist with operating sound equipment when necessary.
Coordinate with the officiant, family, and funeral director to help ensure the service runs smoothly.
Maintain contact with the grounds crew throughout the service.
Collect the Burial Transit Permit from the funeral director and deliver it to the cemetery office after the service.
Maintain a clean and safe work environment, perform light janitorial duties, and promptly report hazards or unsafe conditions to a supervisor.
Assist other organizational functions, including family service, community service, and grounds.
Maintain active, positive involvement in community and civic affairs and perform other duties as assigned.
Desired Qualifications
Experience in the funeral or cemetery profession is preferred.
Description
Funeral Usher
On-Call/ As-Needed | No Set Hours | Min Wage | Up to 15 hrs a week
Are you passionate about providing exceptional customer service and support to families during their time of loss? Join Fairmount Memorial Association, a non-profit cemetery association, as a Funeral and Cemetery Service Support member. In this vital role, you'll play a crucial part in ensuring that our client families and funeral and cemetery staff receive the assistance they need before, during, and after scheduled services.
PRIMARY DUTIES AND RESPONSIBILITIES:
Maintain ethical standards and confidentiality
Maintain a professional appearance
Conservative business attire
Men (Suit Jacket, Muted Shirt, Tie for Services)
Women (Muted Colors, Professional Equivalent for Services)
Proper footwear (no open-toed shoes)- suitable for all weather conditions
Company Issued name badge
No visible tattoos or facial piercings
Natural hair color, or coloring
Funeral Service Support Responsibilities:
Assist Funeral Director at Services
Greet families and guests, direct them to service area and bathroom
Pass out memorial folders, and other handouts
Direct Flowers, Deli-trays, other related items to appropriate location
Help set-up additional chairs (if necessary)
Aide in closing the casket, and moving the casket
Act as casket-bearer as needed
Requested Service-types include: Visitation/Wake, Rosary, Funeral, Memorial, Graveside, etc.
Deliver floral arrangements to locations specified by families following services (home, hospice, etc.)
Cemetery Support Responsibilities
Confirm gravesite location (at least 1 hour prior to service)
Set and clear route for funeral procession to the grave
Communicate with Cemetery office to determine special requests and if any changes are required
Set up graveside amenities for family (tissues, water, sound equipment, etc.)
Greet service attendees at the cemetery gate & guide procession to the grave
Assist in operation of sound equipment, if necessary
Coordinate with Officiant/family/funeral director to ensure service runs smoothly
Maintain contact with grounds crew throughout service
Collect Burial Transit Permit from funeral director and deliver to cemetery office after the service
Deliver floral arrangements to locations specified by families following services (home, hospice, etc.)
Maintain a clean & safe work environment
Light janitorial duties a needed
Report any hazards or unsafe conditions to supervisor immediately
Assist others within the organization of Fairmount Memorial Association
Family Service, Community Service, Grounds
Pacific Northwest Cremation
Heritage Funeral Home
Maintains active, positive role and involvement in community and civic affairs
Performs other duties as assigned. Job duties are subject to change as directed by management.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to function and excel in high volume, fast pace environment
Cooperative, team player, detail-oriented and adaptable to change
Excellent verbal and interpersonal communication skills Commitment to customer service and quality Efficient and dependable; punctual Demonstrate commitment to safety
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:?Must be able to lift 50 to 75 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for lengthy periods of time, and withstand short periods of exposure to the elements (including rain, snow, sleet, hail, cold and hot days.) For an employee to succeed in this position they will need to be able to interact with bereaved individuals and families in a time of morning while maintaining optimum levels of compassion and professionalism. This position will require the ability to multitask regularly, work independently, adapt to changing schedules, and contribute to problem solving when needed. Fairmount Memorial Association/Heritage Funeral Home promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing, as well as random drug-testing once employed.
EQUIPMENT/TOOLS: This position requires the frequent use of, and familiarization with, equipment such as Funeral & Service Vehicles (including Hearse and Limousine), Church Trucks, Casket Biers, Flower Stands, Electronic Sound & Video Systems.
MINIMUM QUALIFICATIONS:? High school diploma or equivalent required. Minimum of 2 years work experience in customer service. Experience in the funeral/cemetery profession preferred. Valid state driver’s license with insurable driving history.
EMPLOYMENT AT WILL:
Employment with Fairmount Holdings, Inc. is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.
? No representative of this organization has the authority to change this at-will relationship except in a specific written agreement declaring such intent and signed by the employee and:
o The President/CEO of Fairmount Holdings AND
o The Chairman of the Fairmount Memorial Association Board