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Full-Time

Care Operations Manager

Posted on 6/24/2024

Deliveroo

Deliveroo

5,001-10,000 employees

Food delivery from restaurants and groceries

Consumer Goods

Senior

Manchester, UK

Category
Supply Chain Management
Quality Control & Compliance
Operations & Logistics
Required Skills
SQL
Salesforce
Requirements
  • Is fluent in French (both written and verbal)
  • Has 5+ years’ experience as an Operations Manager in a fast moving and dynamic company - previous BPO experience is highly desirable
  • Is results driven, with experience of leading performance improvement projects
  • Can prioritise effectively and lead on multiple project workstreams concurrently and independently
  • Is calm under pressure and has experience of crisis management and business continuity
  • Is knowledgeable of CRM systems (e.g. Zendesk / Salesforce) and has experience of creating synergies across systems
  • Has some partner / vendor management experience
  • Takes personal accountability for quality and accuracy of their work
  • Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential
  • Can join the 24/7 on-call rota, working out at roughly two weeks per quarter
Responsibilities
  • Managing the performance of outsourced partner(s) and identifying areas for improvement
  • Identifying and prioritising performance gaps with partners and internal stakeholders
  • Supporting in-market leadership teams to ensure best customer satisfaction
  • Driving change and improvements in Care operations
  • Leading updates with executive stakeholders on specific issues
  • Supporting other markets and colleagues by participating in the on-call rota

Deliveroo stands out as a top place to work due to its expansive network, including around 176,000 restaurants and grocery partners coupled with approximately 150,000 dedicated riders. This impressive scale not only underlines its position as a significant player in the food delivery industry but also provides a dynamic and diverse working environment. The company's commitment to efficient and customer-focused delivery services makes it a promising career destination for those looking to thrive in a fast-paced and practical setting.

Company Stage

Series H

Total Funding

$2.2B

Headquarters

null, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

6%
INACTIVE