Varonis

Data security platform with threat detection

Technical Account Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeJohannesburg, South AfricaNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent experience.
At least 4 years of experience working in a customer-facing role at a cloud, cybersecurity, or data security and privacy company.
Experience working with Windows operating systems.
Knowledge of enterprise IT, cloud, and security technologies.
Ability to establish technical credibility and relationships with customers.
Strong written and verbal communication skills.
Proven problem-solving abilities.
Commitment to customer success.
Proven ability to contribute in a team-oriented environment.
A sales-oriented approach.
Ability to work creatively and analytically in a problem-solving environment.
Strong interpersonal skills.

Responsibilities

Protect customer data from insider threats, cyberattacks, and policy violations.
Onboard customers to Varonis platforms and provide ongoing value and support.
Ensure customer success through proactive health checks, hands-on product usage and training, and developing and sharing best practices.
Prepare and deliver quarterly business and blast radius reviews.
Identify and champion upsell opportunities alongside Sales.
Learn new Varonis products as they are developed and released, and develop expertise in each client's security ecosystem.
Help Account Managers and Sales Engineers identify renewal risks, collaborate on remediation, and support successful renewals.
Serve as the primary technical contact and augment support and engineering teams.
Advocate for customers with appropriate internal teams to ensure customer feedback is documented and assessed.
Engage with customers at all organizational levels, including infrastructure, cloud, privacy and compliance, security, incident response, and the C-suite.
Identify, research, maintain control of, and promptly remediate customer technical issues; follow up with recommendations and action plans and engage appropriate internal teams as needed.
Escalate customer issues to management when appropriate.
Create knowledge base content to capture new learning for reuse by customers and internal teams.

Description

Job Title: Technical Account Manager

Summary

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities

Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to Varonis platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

Bachelor’s Degree or equivalent experience
4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
Up to 25 % travel

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

About the Company

Varonis

Data security platform with threat detection

Varonis Systems focuses on protecting sensitive information from cyber threats by offering a data security platform that continuously monitors data, detects threats, and automates responses through advanced analytics and automation. The platform helps large enterprises, government agencies, and educational institutions secure data and meet regulatory requirements via subscription-based access, with a heavy emphasis on data monitoring, threat detection, and automated response. The company differentiates itself through a strong recurring revenue model (95% recurring) and high renewal rates (90%), reflecting steady income and high customer satisfaction, alongside a broad customer base. Its goal is to help customers protect data, prevent breaches, and stay compliant while growing its subscription-based business.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Miami, FL
Founded: 2005

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