Guest Service Associate – Front Office

Job Description

We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Collaborate with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organized, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Coordinate with housekeeping to ensure room readiness and handle special requests
• Assist with luggage handling and arrange transportation services for guests as needed
• Manage and resolve overbooking situations and room type changes efficiently
• Conduct daily audits of guest folios and resolve any discrepancies
• Participate in upselling initiatives to enhance guest experiences and increase revenue
• Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Excellent verbal and written communication skills in English
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in hotel management software and computer systems
• Ability to work flexible hours, including nights, weekends, and holidays

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.