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STCU

Member-owned financial services credit union

Home Loan Officer

Full-Time
No salary listed
Mid
Hayden, ID, USA
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • A high school diploma or equivalent is required.
  • A minimum of three years of mortgage lending experience in a financial services environment is required, including knowledge of mortgage terms, title insurance, and required mortgage processing procedures.
  • Registration with the National Mortgage Licensing System and Registry under the terms of the SAFE Act of 2008 is required.
  • Proficient knowledge of Microsoft Office programs, including Outlook, Word, Excel, and Teams, is required.
  • The ability to regularly talk, hear, see, and operate a computer keyboard and mouse is required.
  • The ability to occasionally lift, pull, push, and carry up to 10 pounds is required.
Responsibilities
  • Meet mortgage loan production standards by performing high-volume lending functions accurately and promptly in alignment with STCU loan standards and procedures.
  • Guide qualified borrowers through the mortgage loan origination process by setting clear expectations about timelines, loan conditions, and closing dates; evaluate loan application materials and make recommendations aligned with STCU policies and secondary market guidelines.
  • Identify and coordinate opportunities with other departments to maximize their expertise, fulfill corporate objectives, and extend financial aid by maintaining proficiency in STCU products, systems, and procedures and developing strong relationships.
  • Maintain accurate and current knowledge of residential loan programs, guidelines, and procedures, including conventional, government, FHA, VA, construction, and other STCU portfolio products.
  • Evaluate loan applications, credit reports, title reports, appraisals, inspections, and supporting documentation.
  • Take ownership of issues by acting as the member’s advocate.
  • Follow through on all commitments.
  • Adhere to policies, procedures, and established processes to support departmental and organizational compliance requirements.
  • Recommend policy and procedural changes and process improvements to support the organization’s strategic goals.
  • Contribute to and support a positive, effective, high-performing, and cohesive work environment.
  • Work in an office environment with constant or intermittent low- or moderate-level sounds and in a high-stress, fast-paced, deadline-oriented environment.
Desired Qualifications
  • Some college is strongly preferred.

About the company

STCU is a member-owned financial cooperative that provides a range of banking services to its 300,000 members through about 48 branches and $5.7 billion in assets. It helps people manage money, borrow for big purchases, save, and plan financially, as a typical credit union offer-set tailored to members rather than outside investors. The product offering works through member accounts (savings and checking), loans (auto, mortgage, personal), and digital tools, all designed to meet members’ financial needs with cooperative governance and NCUA federal insurance. STCU differentiates itself with a strong people culture and community focus: it has been recognized as a top employer (Fortune Great Places to Work) and emphasizes core values of joyfulness, generosity, belonging, goodness, and striving, aiming to be a force for good in the Inland Northwest. Its goal is to help members achieve their financial goals and dreams while reinvesting in the community and maintaining member-first service.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$50M

Headquarters

Liberty Lake, Washington

Founded

1934

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Simplify Jobs

Simplify's Take

What believers are saying

  • STCU opened its 40th branch in Moses Lake on August 29, 2024.
  • The Community Bank deal expands STCU toward 49 branches and $6.4 billion assets.
  • STCU offered jobs to Community Bank employees, reducing integration friction and keeping local relationships.

What critics are saying

  • MALDEF filed a 2025 Franklin County class action over DACA loan denials; reputational damage persists.
  • The 2024 Community Bank acquisition adds integration risk across ten branches and two states.
  • A sustained civil-rights finding would force policy changes, fines, and borrower remediation by 2026.

What makes STCU unique

  • STCU keeps expanding into underserved Eastern Washington, North Idaho, and eastern Oregon communities.
  • STCU combines credit-union pricing with full-service branches, including Moses Lake and Community Bank sites.
  • STCU chose Alkami’s ORB platform, signaling a stronger digital member experience than local rivals.

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Benefits

Remote Work Options

Hybrid Work Options

Phone/Internet Stipend

Conference Attendance Budget

Professional Development Budget

Family Planning Benefits

Fertility Treatment Support

Wellness Program

Mental Health Support

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Health Insurance

Paid Vacation

Paid Holidays

Paid Sick Leave

Parental Leave

Adoption Assistance

Childcare Support

Gym Membership

Consultation

Relocation Assistance

Meal Benefits

Education allowance

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Human Resources

Weekend

Travel Benefits

Meal Benefits

Growth & Insights and Company News

Headcount

6 month growth

8%

1 year growth

8%

2 year growth

8%
PYMNTS
May 27th, 2025
Velera Announces New Members Of Board’S Executive Committee

Credit union service organization (CUSO) Velera appointed five continuing board members to its executive committee that helps guide the CUSO’s direction. The members of the committee are executives of credit unions of all sizes, from across the United States, Velera said in a Tuesday (May 27) press release. The committee’s new chair is Cathy Tierney, president and CEO of Community First Credit Union in Wisconsin; its vice chair is Rob Stuart, president and CEO of OnPoint Community Credit Union in Oregon; its treasurer is Jackie Buchanan, president and CEO of Genisys Credit Union in Michigan; its secretary is Chris Shockley, president and CEO of Virginia Credit Union in Virginia; and its past chair is Frank Weidner, president and CEO of Wings Credit Union in Minnesota

Spokane Public Schools
Nov 8th, 2024
Free Application for Federal Student Aid opens Dec. 1, 2024

Other resources include STCU Financial Aid, partnering with LaunchNW and College Success Foundation to support local students' FAFSA completion.

Your Source One
Aug 28th, 2024
STCU announces opening date of new Moses Lake branch

MOSES LAKE - Spokane Teachers Credit Union (STCU) is set to expand its presence in the Columbia Basin with the opening of its 40th branch location in Moses Lake.

Cowles Co.
Aug 15th, 2024
STCU agrees to acquire Oregon bank

STCU agrees to acquire Oregon bank.

Banking Dive
Aug 14th, 2024
Washington state credit union to buy Oregon bank

And Anchorage, Alaska-based Global Federal Credit Union agreed to acquire Renton-based First Financial Northwest Bank in January.