Maintenance Technician 1

DUTIES AND RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Ensure all service requests and repairs are completed thoroughly and in a timely manner
• Maintain an organized, clean, and safe work area
• Assist maintenance team with monitoring inventory of equipment, tools, parts, and supplies at appropriate levels
• Communicate effectively with residents, fellow team members, and vendors
• Work with the maintenance team to maintain an effective preventative maintenance program
• Work with the Maintenance Supervisor & Community Manager to adhere to budget guidelines
• Inspect grounds, buildings, and other community features as required to minimize liability concerns
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Work with the maintenance team to ensure that the physical condition of the community is maintained according to company operating and safety standards
• Work with the maintenance team to ensure excellent curb appeal at all times
• Perform scheduled maintenance on all equipment based on the manufacturer's recommendations and operating manuals
• Assistance with record keeping of maintenance logs for snow removal, pool maintenance, light audits, preventative maintenance, and freon.
• Assist in the daily clean up of the exterior of the community including grounds, breezeways, office, model, and all common areas
• Routinely performs the following duties to restore apartments to "market ready" status: 
• • Check all lights and replace as necessary
  • Replace or repair windows, latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, and closet doors 
  • Examine, diagnose, and repair appliances as necessary. Inform Maintenance Supervisor & Community Manager of needed replacements
  • Assists in changing or removing appliances from apartments. 
  • Change locks and make keys when necessary
  • Prep/paints vacant apartment, if requested 
  • Check faucets, sink plugs and repair/replace as necessary. Replace washers when needed. Perform repairs to sinks, bathtubs, etc.,  when warranted 
  • Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant.  Assist in moving abandoned furniture, appliances, etc., to dumpster when necessary
  • Repair or replace curtains, mini-blinds, ceiling fans, etc
  • Repair plaster holes in walls, paint as necessary
  • Inspect bathroom tiles, and perform minor repairs/replacements 
  • Inspects A/C and heating system for proper operation. Change A/C filters
  • Assists with cleaning as required. Operate carpet-cleaning equipment to clean carpets 
  • Lends assistance during trash-out of apartment; e.g., moving heavy/bulky items to the dumpster
• Report accident and emergencies to the community manager immediately and by use of the appropriate reporting procedures
• Participate in on-call rotation for emergency service
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Perform additional tasks and responsibilities as required
• Flexible and capable of prioritizing tasks when working in a busy and changing environment

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities

QUALIFICATIONS:

• High school diploma or equivalent required
• A valid driver's license and current automobile insurance is required. The position requires individuals to furnish a reliable vehicle to fulfill all of the job's functions
• At least one year of maintenance experience is preferred
• Other licenses and certifications as required by local, state, or federal law
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Basic hand tools (not provided by the community)
• The position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
• Appropriate safety equipment and apparel must be worn including proper footwear/ work boots
• Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software required

ATTENDANCE/TRAVEL:

• Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Frequently required to stand 
• Frequently required to walk 
• Continually required to utilize hand and finger dexterity 
• Frequently required to climb, balance, bend, stoop, kneel, or crawl 
• Continually required to talk or hear 
• Occasionally exposure to wet and/or humid conditions (non-weather) 
• Occasionally work near moving mechanical parts 
• Occasionally work in high, precarious places 
• Occasionally work around fumes, airborne particles, or toxic chemicals 
• Frequently exposure to outside weather conditions 
• Occasionally exposure to extreme heat or cold (non-weather) 
• The team member must occasionally lift and /or move more than 75 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds