Field Service Engineer

Job Description

The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and
petrochemical industry, focusing on chemical process water treatments. She or he provides
on-site services at our major accounts in the Rotterdam - Antwerp axis.
Essential responsibilities
The following activities are a guideline; others can be part of the job scope:
● Perform on-site chemical testing and program follow-up and conduct calibration of field
equipment.
● Compliance with ISO program and QMS requirements
● Working to improve customer satisfaction and encourage customers to participate in
customer satisfaction surveys.
● Customer reporting/Data processing with the use of our InSight platform
● First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process
treatment applications
● Frequent review of agreed Key Performance Indicators with the customer in close
cooperation with the Account Manager
● Execute Site Surveys, Equipment Start up and Commissioning
● Management of Repairs/Maintenance/warrantee
● Retain strong verbal and written contact with different levels within the customers
organization
● Minor assembly operations, as required
● Project coordination
● Support costing of contracts.
● Follow and conduct technical trainings
● Fulfill Piloting and Field trials when required
● Participate in the local team meetings to share best practices
● Comply with integrity and safety as required by Veolia and customers policies
● Manage differentiating sales initiatives and execute our strategy
● Report all work-related accidents, diseases, dangerous occurrences, near misses,
incidents and damage to property.

Qualifications

Qualifications/Requirements
● Service oriented, external focus
● Chemical background
● Taking initiative – driven by technical improvements
● Team player and independent
● Commercial feeling and interest
● Good communication and computer skills
● Good knowledge of local language & English is required
● Strong flexibility and problem-solving skills
● Competence with windows office software, Google Tools and Veolia IT tools is a must
● Experience and/or interest in process and water treatment is a plus
Minimum requirements
• A B.Sc. or higher degree with a Chemical background.
• Fluency in Dutch and English, both verbal and written
• High competence with windows office software and Google tools (especially Google
Sheets)
• Possession of driving license is required
Useful Skills or Abilities
• Service oriented and analytical
• Excellent presentation and accurate reporting skills
• Strong flexibility and problem-solving skills
• Excellent communication and interpersonal skills
• Industry knowledge would be an advantage

Additional Information

Limits of authority
Reports to the Field Service Leader
No authority to:
● Agree on discounts to book price and/or offer credit for goods already sold without
having the prior appropriate approvals based on the current Delegation Of Authority
guidelines;
● Agree on any non-standard terms and conditions beyond the standards provided by the
business without having the prior appropriate approvals based on the current Delegation
Of Authority guidelines;
● Quote products that are not designed for customer treatment programs by the Veolia
WTS Applications Guide, and to quote products that are not on the assigned product
range for the region;
● Commit to any performance guarantees or bonds that impact the overall profit of the
specific Veolia WTS treatment program nor accept liability for any cost reported to have
incurred by the operation of a Veolia WTS treatment program.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.