Director of Carrier Management & Procurement

Overview

The Director of Carrier Management & Procurement oversees carrier performance, strategic procurement, and customer contractual pricing strategies across our non-asset transportation network. This leader is responsible for driving strict governance and compliance, refining carrier qualification processes, executing data-driven customer pricing initiatives, and managing the end-to-end carrier lifecycle, ensuring our carrier network consistently delivers optimal service, robust route guide health, and continuous value.

Responsibilities

• Maintain and strengthen existing carrier relationships while actively identifying new strategic partnerships that benefit NFI Non-Asset and its clients.
• Lead, direct, mentor, and scale a multi-disciplinary team of procurement specialists, carrier managers, and compliance operators, fostering high accountability, continuous training, and operational excellence.
• Develop, implement, and oversee custom SOPs and structured carrier onboarding plans for new customer implementations and network growth.
• Monitor all carrier KPIs, maintain regular scorecard discussions, and trigger performance reviews or corrective action strategies when performance drops below required thresholds.
• Establish multi-level ("3x3") carrier relationships aligned with each program structure to ensure long-term operational integration and strategic alignment.
• Address and resolve carrier performance, operational, and program-centric issues, administering both onsite and virtual carrier review meetings.
• Collaborate closely with Operations and Client Engagement teams on overall program performance, leveraging carrier management strategies to drive cost efficiencies and maintain premium service levels.
• Enforce continuous compliance with carrier safety qualifications, insurance levels, and regulatory standards per NFI policy, developing new risk management policies as needed.
• Conduct regular scorecard discussions and maintain ongoing communication with carriers regarding process changes, market dynamics, and program expectations.
• Monitor carrier payment terms, billing compliance, and aging to ensure alignment between NFI, carriers, and customer expectations.
• Facilitate end-to-end RFP/RFX events across all modes (TL, LTL, Intermodal, dedicated, Specialized, etc.) for customers, managing the RFP technology platform and bid execution.
• Create and maintain a standardized, marketable, replicable, and implementable RFP framework that can be seamlessly presented to prospects and clients.
• Participate directly in designing custom capacity solutions for NFI Clients during pre-sales, network design, and program implementation phases.
• Direct customer pricing activities and consult clients on market dynamics, providing clear guidance on when to procure new pricing and refresh market benchmarks.
• Perform deep-dive route guide analytics to identify carrier performance trends, secondary coverage gaps, and cost saving opportunities by vertical.
• Leverage AI technology and historic data (route guide depth, carrier performance, mode, and vertical dynamics) to drive intelligent route guide decisions and translate post-RFP outcomes.
• Maintain a centralized repository of carrier contracts, ensuring all rates, operational liability, and terms align strictly with customer agreements.
• Collaborate with NFI Implementation, Analytics and Engineering teams to ensure RFP outcomes and rate structures are accurately configured in the TMS for seamless operational execution.
• Build, lead, and mentor a high-performing team of carrier procurement and management operators, training them on RFP software, analytics tools, and execution processes.
• Partner with NFI Marketing to create high-quality carrier startup collateral, marketing materials, and program roadmaps outlining expectations and timelines.
• Identify expansion and volume growth opportunities for high-performing carriers across various client accounts to foster mutual success.
• Complete any other tasks or duties as assigned.

Qualifications

• BA or BS Degree preferred
• 10+ years’ experience in the transportation operations with a proven track record of success
• Familiar with a variety of transportation concepts, practices and procedures
• Experience with overall direction, coordination and evaluation of department
• Possesses strong interpersonal skills with the ability to communicate organization visions and values
• Able to demonstrate a high degree of planning, organizational, analytical, and financial skills
• Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential transportation and procurement software
• Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions
• Independent, must be able to work with little direction or structure and able to work effectively with all verticals within NFI
• Strong work ethic (e.g. “roll-up-your sleeves" leadership)
• Hands-on, customer/carrier driven focus

We are excited to share that the base salary range for this position is $120,072.42 - $180,108.63. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.  

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

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