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Rentokil

Global pest control and hygiene services

Field Operations Executive

Grounds & LandscapingConfirmed live in the last 24 hours
Full-timeVisakhapatnam, Andhra Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Prior experience in pest management operations or the service industry is desirable.
  • Proficiency in computer applications and systems, including Excel, Word, PowerPoint, or equivalent tools, is required.
  • Ability to learn and use internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+ is required.
  • Technical knowledge of pests, service processes, chemicals, and equipment is required.
  • Good analytical and problem-solving skills are required.
  • The ability to communicate effectively is required.
  • Proactive planning and organizing ability is required.
  • Good interpersonal skills are required.

Responsibilities

  • Own assigned service areas within the branch for operations-related actions and ensure qualified technicians are available to execute services for Resi, SA, and SMEs.
  • Ensure trained and certified technicians are available in accordance with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention in accordance with Technical Training Guidelines and service SOPs.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition in accordance with service SOPs.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions to technicians for executing jobs as instructed by the Sales Team or Service Docket.
  • Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates as required.
  • Keep all on-site service documentation in Partner Kit current according to contractual requirements and myRentokil requirements for myR customers.
  • Implement and comply with service SOPs, SHE golden rules, ATEX, and PINK NOTE, and ensure assigned technicians do the same.
  • Complete a minimum of 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for Resi and SA customers, including QSRs.
  • Ensure APL-listed preparations, products, and materials are used in accordance with service SOPs.
  • Maintain material stores appropriately and ensure empty containers, used TG/Control board, pesticide wrappers, and damaged materials are disposed of according to SOPs.
  • Establish and periodically follow schedules for equipment maintenance and repairs.
  • When Operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve branch operations KPIs.
  • Ensure technicians perform treatments competently within Standard Treatment Time and follow the route plan and timings defined by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and PPE.
  • Conduct PMI Pest Audits in iCABS for QSRs and small branch accounts.
  • Plan and conduct one TPA per assigned technician and one development program per year.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Ensure customer complaints are resolved according to complaint management SOPs, update root causes in iCABS, and close tickets on time.
  • Analyze customer complaints by CO and service type, improve the skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
  • Ensure service operations audit non-conformities, internal and external, are corrected and closed.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate materials are stocked in the branch for pending and new jobs in line with APL and SOPs, and use near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct pest management inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Ensure all technicians submit service leads in line with targets.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins, and discuss action plans to bring costs within limits.
  • Drive service and product leads for assigned technicians through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technicians’ grievances and industrial relations issues and report them to the line manager daily.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, night-service recommendations, additional visits, and covered-area mismatches.
  • Stay current with innovations, service SOPs, SHE updates, and PN updates.
  • Achieve 100% completion of PMI Pest Audits for QSRs and small branch accounts according to iCABS.
  • Meet the material consumption target at 100% according to the branch AoP target.
  • Complete TPA and development plans at 100% of target.
  • Keep call-out complaints below three per technician per month and analyze and retrain technicians exceeding that threshold.
  • Ensure technicians are 100% trained and qualified according to Technical Training Guidelines, including L-1 TAT within 30 days and L-2 within nine months of joining.
  • Complete self-learning and development and achieve a score above 90% in the online assessment.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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