Field Service Technician 2

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

Position Overview

Support customer-facing IT solutions for law enforcement agencies across Hawaii, with potential support for federal operations. Join an established operations team supporting related product lines, assist with equipment setup and deployment, and develop subject matter expertise while providing ongoing technical support.

Work Location, Travel, and Schedule

This position requires travel within the assigned support area in Hawaii, including occasional overnight stays to complete assignments. When no activities have been scheduled the prior day, you will begin your workday from your residence and await service calls or assignments from management or customers.

An in-state team lead will oversee your day-to-day activities and provide guidance on program-related questions.

Overtime outside business hours is compensated.

Essential Job Functions

• Install and manage operating systems; administer user accounts, security settings, configurations, patches, and updates; and configure network connectivity for supported programs.
• Analyze application configuration and initialization files, error logs, and Event Viewer data to investigate and resolve software issues. Manage priorities and follow established escalation procedures.
• Provide guidance on installing, configuring, and repairing standard and custom hardware using schematics, operating manuals, and technical documentation.
• Lead the development and maintenance of support documentation to standardize configurations. Collaborate with configuration management, integration teams, escalation engineering, and vendors.
• Configure network connections and troubleshoot connectivity issues using appropriate diagnostic tools. Gather and analyze findings, and escalate issues to the appropriate IT professional when necessary.

Qualifications

Technical Qualifications

• Systems administration experience, including skills in triaging and resolving system issues.
• Strong ability to evaluate and tune systems for efficient performance.
• Strong root cause analysis experience using event logs, IIS logs, web.config files, and Active Directory.
• Strong system security experience, including certificate management, WSE, NTFS, BitLocker, and share-level permissions.
• Experience creating deployment solutions and building system images with standardized tools.
• Networking experience with TCP/IP, DHCP, DNS, WINS, workgroups, domains, and Active Directory, including configuring, managing, and troubleshooting firewalls, switches, and routers.
• Experience troubleshooting Windows OS and computer hardware components.

Other Qualifications

• HS or equivalent and 1-2 years of IT experience.
• US Citizen (no dual citizenship)
• Must be located on the island of Oahu.
• Maintain a valid driver’s license and a good driving record.
• Use of a personal vehicle may be required for travel.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.