Valsoft

Acquires, grows vertical market software companies

Hotel Technology Consultant

Customer Support +1Posted on Nov 12

Full-timeVienna, AustriaNo salary listed

About the Job

Requirements

Completed vocational training or a university degree in IT or hospitality, and experience in the hotel industry, technical support, or hotel IT.
Sound understanding of hotel distribution and booking channels, including Internet Booking Engine (IBE), online travel agency (OTA), conversion, and best available rate (BAR) rates, plus a basic understanding of interfaces, application programming interfaces (APIs), and web technologies.
Strong technical aptitude and an analytical, solution-oriented approach focused on customer relationships, with the ability to explain technical matters clearly in speech and writing.
Excellent spoken and written German and English.
Curiosity about artificial intelligence (AI) tools, first-hand experience using tools such as Claude, Cursor, or GitHub Copilot, and process-oriented thinking to identify, test, and improve automation.
Independence, ownership, a hands-on approach, resilience in setting priorities in a dynamic environment, and willingness to share knowledge as part of a team.

Responsibilities

Support and advise hotel customers and partners by email and phone, troubleshoot issues, and keep customers informed until their issues are resolved.
Analyze and resolve issues involving bookings, rates, availability, and online travel agency/property management system connections; analyze usage patterns and advise hotels on using the platform, booking engine, and channel setup effectively.
Onboard new customers through structured onboarding, user training, and webinars; identify risks early and contribute to customer retention.
Support integration of the booking engine and widgets on hotel websites, and serve as a contact point for technology partners and agencies.
Translate customer feedback, bugs, and feature requests into actionable input for Product and Development, follow up through resolution, and collaborate with other departments.
Maintain the ticketing system and knowledge base, and use AI tools to automate repetitive workflows and improve team processes.

Desired Qualifications

Experience with channel managers, booking engines, or property management systems is a strong advantage.
Additional languages are a plus.

Hotel Technology Consultant

Valsoft Corporation · Vienna, Austria (Hybrid) · — · Posted 2026-11-12

Workplace: hybrid

Department: Customer Support

Description

About Seekda

Seekda is a hotel technology company based in Vienna that helps independent hotels and hotel groups across Europe sell more rooms directly and run their distribution efficiently. Its platform brings together an Internet Booking Engine (IBE), a channel manager, and website widgets, with connections to leading OTAs and property management systems. Hoteliers use it to manage rates, availability and bookings in one place, so they can focus on their guests.

About Aspire Software

Seekda is a portfolio company of Aspire Software, which acquires and grows vertical market software businesses around the world. Aspire’s model is to invest in its companies for the long term and keep each one’s brand, team and customer focus intact, while giving them the resources, best practices and shared expertise of a larger international group. Joining Seekda means working in a focused Vienna-based team with the backing of a global software organization.

Location: Vienna (hybrid) · Employment: Full-time, 38.5 hours per week · Languages: German & English

The Role

As Hotel Technology Consultant, you are the primary point of contact for our hotel customers on all matters relating to the Seekda platform. You provide prompt and competent assistance and make sure our customers can run their operations smoothly and efficiently. You help our customers not only understand the platform, but use it successfully in the long run. You spot problems before they escalate, contribute actively to customer retention, and translate customer feedback into clear, actionable requirements that you follow through internally until resolution. The position is part of our Hotel Technology Support team in Vienna and involves close collaboration with our commercial team as well as Product and Development.

What You Will Do

Support and advise our hotel customers and partners by email and phone, from simple questions to in-depth troubleshooting, in a solution-oriented, friendly and competent way, and keep them informed until their issues are reliably resolved
Analyse and resolve issues with bookings, rates, availability and OTA/PMS connections, analyse usage patterns, and proactively advise hotels on how to get the most out of Seekda, from booking engine to channel setup
Help new customers get started through structured onboardings, user trainings and webinars, identify risks early and actively contribute to customer retention
Support the integration of our booking engine (IBE) and widgets on hotel websites and act as a contact point for technology partners and agencies
Turn customer feedback, bugs and feature requests into clear input for Product and Development, follow up until they are resolved, and work closely with other departments
Maintain our ticketing system and knowledge base, and use AI tools to automate repetitive workflows and improve how the team works

What You Bring

Completed vocational training or a university degree in IT or hospitality, and experience in the hotel industry (e.g. front office, reservations, revenue management or hotel management), in technical support or in hotel IT
Sound understanding of hotel distribution and booking channels (IBE, OTA, conversion, BAR rates) and a basic understanding of interfaces, APIs and web technologies; experience with channel managers, booking engines or property management systems is a strong advantage
Strong technical aptitude, an analytical, solution-oriented approach with a clear focus on customer relationships, and the ability to explain technical matters clearly, both verbally and in writing
Excellent command of German and English, both spoken and written; further languages are a plus
Genuine curiosity about AI tools and first hands-on experience using them (e.g. Claude, Cursor, GitHub Copilot), combined with process-oriented thinking: you see where automation adds value and enjoy testing, iterating and improving
A high degree of independence, ownership and a hands-on approach, the resilience to set clear priorities in a dynamic environment, and a strong team spirit with a willingness to share knowledge

Seekda

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About the Company

Valsoft

Acquires, grows vertical market software companies

Valsoft is a company that buys software businesses that serve specific, essential industries (like automotive and broadcasting) and helps them grow over the long term. It focuses on vertical market software—programs that are built for a particular industry—and keeps the acquired companies independent while giving them extra resources, best practices, and access to a global network. The core idea is to improve how these software businesses operate and expand their reach, rather than building new products from scratch. The main way Valsoft works is to purchase a niche software company, streamline its operations, and partner with the existing management team to drive steady growth. This approach sets Valsoft apart from others by emphasizing patient, long-term ownership and collaboration within a diverse portfolio of niche software. The goal is to create durable, profitable companies that continue to serve their essential customers efficiently and expand into new markets.

Company size: 501-1,000
Company stage: Growth Equity (Venture Capital)
Total funding: $420M
Headquarters: Montreal, Canada
Founded: 2015

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