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Hershey

Manufacturer of snacks and confectionery brands

Team Lead Quality Assurance

Validation, Compliance & Quality SystemsUpdated on Nov 14
Full-timePlymouth, IN, USA

About the Job

Requirements

  • At least 3 years of relevant experience in Quality Assurance, Food Safety, Manufacturing Quality, or a related technical or manufacturing environment.
  • Experience leading or influencing teams, troubleshooting quality issues, conducting audits, and supporting compliance programs.
  • A bachelor's or associate degree in Food Science, Microbiology, Chemical Engineering, Industrial Engineering, or a related field, or equivalent related experience.
  • Working knowledge of food industry regulations, Good Manufacturing Practices, Hazard Analysis and Critical Control Points, PEP, sanitation, pest control, and Global Food Safety Initiative standards.
  • Strong attention to detail, documentation discipline, auditing and assessment capability, and problem-solving skills.
  • Ability to communicate effectively, influence without direct reporting authority, and support a fast-paced production environment.
  • Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, and quality or production systems such as SAP and RedZone.
  • Ability to work flexible hours and perform hands-on plant and laboratory activities, including sampling, testing, stair and platform access, and occasional lifting of test equipment or product cases.

Responsibilities

  • Lead QA technicians on the designated shift, helping manage standard work, support daily execution, and reinforce food quality and safety expectations.
  • Support production activities by providing QA guidance, troubleshooting, training, audits, and incident management to meet company and regulatory requirements.
  • Plan and execute sampling, analytical, microbiological, environmental monitoring, and retained sample programs; document results and escalate out-of-tolerance findings.
  • Coordinate QA verification activities such as sampling plans, specification checks, sensory programs, sanitation verification, hygiene audits, allergen control validation, and HACCP/PEP system checks.
  • Investigate quality and food safety incidents, analyze data and trends, identify root causes, and partner cross-functionally on corrective and preventive actions.
  • Use systems such as RedZone, SAP, LIMS, QIMS, Line Production Reporting, and CONC reporting to isolate issues, monitor trends, and support continuous improvement.
  • Prepare reports and dashboards that highlight quality, food safety, laboratory, and operational risks; share insights and recommended actions with leaders and partners.

Desired Qualifications

  • SQF Practitioner qualification.
  • HACCP certification.
  • PCQI qualification.
  • Lean or Six Sigma experience.
  • Working knowledge of statistical process control.
  • Experience with ERP implementation or integration of quality processes.

About the Company

Hershey

Manufacturer of snacks and confectionery brands

Hershey makes and sells snacks and confections under many well-known brands, such as HERSHEY’S, REESE’S, KIT KAT, JOLLY RANCHER, ICE BREAKERS, and SkinnyPop, earning billions in revenue each year. Its products are created by baking, molding, and packaging chocolate bars, candy, and snack foods so they can be enjoyed by consumers and distributed through retailers around the world. What sets Hershey apart is its large, diverse brand portfolio and its long-standing commitment to responsible business practices and community support, including education initiatives like the Milton Hershey School. The company’s goal is to create more moments of goodness for people by delivering trusted snacks while supporting its people and communities through sustainability and social programs.

Company size
10,001+
Company stage
IPO
Headquarters
Derry Township (Dauphin County), Pennsylvania
Founded
1894

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