Zinnia

Platform for life and annuity products

Associate 2 - Licensing

Data EntryConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

Good written communication skills.
Strong attention to detail and accuracy.
Basic knowledge of Microsoft Office, including Excel, Word, and Outlook.
Ability to work with large volumes of data.
Time management and multitasking skills.
Ability to work independently and as part of a team.
Willingness to work night shifts.
Ability to type at least 30 words per minute with 98% accuracy.
Graduation in any stream is required.
Experience in a professional or office-related environment requiring regularly scheduled shifts.
Experience using a computer with Windows PC applications, including keyboard use, screen navigation, and learning new software tools.
Effective English business communication skills to exchange information with clients.
Basic email and letter-writing skills.
Good understanding of Microsoft Excel and Outlook.

Responsibilities

Process licensing and commissions transactions according to standard operating procedures.
Perform data entry, data validation, and data analysis accurately.
Review, verify, and update records in internal systems.
Handle email-based communication with internal teams or clients.
Ensure compliance with quality standards, turnaround times, and service-level agreements.
Identify discrepancies or errors and escalate issues to supervisors when required.
Maintain confidentiality and data security according to company and client policies.
Participate in process improvement initiatives and training programs.
Meet productivity, accuracy, and performance targets consistently.
Research and process requests while working across multiple screens and applications.
Resolve moderately routine questions according to pre-established guidelines.
Research customer inquiries.
Ensure customer satisfaction and strive to meet and exceed service standards.
Develop and maintain working knowledge of the insurance industry and the products, services, and processes performed by the team.
Work to strict timelines.

Desired Qualifications

Commerce graduate preferred.
Experience working in an insurance process preferred.

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHAT YOU'LL DO:

Process licensing & commissions transactions as per standard operating procedures (SOPs)

Perform data entry, data validation, and data analysis with high accuracy

Review, verify, and update records in internal systems.

Handle email-based communication with internal teams or clients.

Ensure compliance with quality standards, turnaround time (TAT), and SLAs

Identify discrepancies or errors and escalate issues to supervisors when required

Maintain confidentiality and data security as per company and client policies

Participate in process improvement initiatives and training programs

Meet productivity, accuracy, and performance targets consistently

Researching and processing requests while working on multiple screens and applications.

Resolving moderately routine questions following pre-established guidelines.

Performing routine research on customer inquiries.

Ensuring customer satisfaction and strive to meet & exceed service standards.

Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.

Ability to work with strict timelines.

WHAT YOU'LL NEED:

Good written communication skills

Strong attention to detail and accuracy

Basic knowledge of MS Office (Excel, Word, Outlook)

Ability to work with large volumes of data

Time management and multitasking skills

Ability to work independently as well as in a team

Willingness to work night shifts

Must be able to type 30+ WPM with 98% accuracy.

Graduation in any stream, Commerce Graduate preferred.

Experience of working in Insurance process would be preferred.

Experience in a professional/office related environment that required you to work regularly scheduled shifts.

Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

Effective English business communication skills required to exchange information with client.

Must have basic Email/ Letter writing skills.

Good understanding of MS Excel and MS-Outlook.

#LI-TN1

About the Company

Zinnia

Platform for life and annuity products

Zinnia provides a platform for life and annuity insurance that helps insurers, advisors, and consumers. It offers an integrated system to create, launch, manage, and service life and annuity products, using data analytics and real-time data sharing to improve decision-making and transparency. The product is designed to be user-friendly and consumer-focused, turning data into actionable insights and a better digital buying experience. Unlike teams that only build parts of the process, Zinnia combines product development, servicing, and consumer engagement in one platform to increase efficiency for insurers and advisors while improving outcomes for customers. The goal is to modernize the life and annuity market by making it easier to bring products to market, manage them effectively, and help people get better protection and wellbeing.

Company size: 201-500
Company stage: Seed
Total funding: $1.7M
Headquarters: Topeka, KS
Founded: 2005

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