Credit Manager

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,100 global team members who collaborate with customers across more than 30 market segments in 150 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

Key Responsibilities

• 20% of time: Lead regional credit team. Supervise Credit Supervisors and regional staff executing collections, order hold resolution, and risk assessment; drive strategy, governance, and team performance.
• 30% of time: Manage AR and collections. Collaborate with Customers, Business, Finance, Sales, and Legal; assess risk exposure, recommend mitigation, support negotiations/payment plans, and lead escalations/recovery for high-risk or delinquent accounts.
• 10% of time: Lead credit risk assessment and mitigation. Apply credit policies, set/update credit limits, assign risk classifications, monitor customer risk profiles, and provide actionable insights.
• 10% of time: Deliver cash flow and reporting insights. Analyze collection performance, exposure, bad debt provisions/write-offs; maintain dashboards and management reports.
• 10% of time: Drive process improvement. Develop collection strategies, identify automation, support system/ERP/M&A initiatives, and promote global credit standards and tools.
• 10% of time: Ensure process controls. Maintain internal controls, SOx and policy compliance, and support internal/external audits.
• 10% of time: Foster cross-functional collaboration. Partner with Sales, Finance, Treasury, Customer Service, IT, COE, and leadership on onboarding, closing, system implementations, and process alignment.

Projects: Cross-functional regional collaboration; project lead/participation in process improvement, automation, M&A integration, and ERP conversions.

Decision Authority

Affects own work, work group, department, and areas outside department. High autonomy for team management, regional KPIs/goals, customer risk assessment approval, credit policy enforcement, and senior management reporting.

Key Stakeholders

Sales/Commercial, Finance, Treasury/Cash Apps, Customer Service, Customers, IT/COE, Internal/External Auditors, Legal/Collection Agencies, Finance Leadership, and Business Leadership.

Minimum Requirements

• Education: Bachelor’s degree in Accounting, Finance, Economics, Business Administration, or related field; relevant credit certifications preferred.
• Experience: Minimum 6 years in credit risk assessment, AR management, collections, and financial analysis; international portfolio management, credit policy development, team leadership, process improvement, and ERP experience.
• Systems/languages: ERP and Microsoft Office; English mandatory; additional languages depending on region.
• Competencies: Credit & Collection, Communication, Customer Focus, Drive & Commitment, Relationship Building (Applied Knowledge); Control Environment, Transactional Systems, Cash Apps, Risk Management, Process Execution, Innovation/Change, Teamwork, Decision Making, Problem Solving (Basic Knowledge).

Working Conditions

Hybrid · Regular travel (10–25%) · Sedentary desk-based · High work pace/deadlines · High decision-making impact · Regular after-hours/peak period requirements.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.