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National Health Foundation

Nonprofit improves health via housing, education

Guest Services Associate

Residential & Direct SupportPosted on Nov 11
Part-timeArleta, Los Angeles, CA, USA$18.50 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • The ability to perform and prioritize multiple tasks effectively and efficiently is required.
  • The ability to work a schedule with five eight-hour shifts is stated as a requirement.
  • Excellent oral and written communication skills are required.
  • The ability to communicate effectively with all levels of staff, guests, and visitors is required.
  • A tuberculosis test is required.
  • Fingerprint live scan and a background check are required.
  • The duties require standing and walking 90% of the time. The employee must frequently bend or stoop, squat, reach above the shoulders, twist and turn, kneel, push or pull, and move up to 50 pounds.
  • Conversational speech is required for effective verbal communication; noise levels are high in some client care areas.

Responsibilities

  • Ensure the safety and security of the recuperative care facility by conducting daily facility and equipment inspections and constant room checks.
  • Perform guest intake, greet guests, provide a detailed orientation to program guidelines when applicable, develop rapport with guests, and gather guest feedback.
  • Create, lead, or implement engagement activities when applicable; build rapport and trust through ongoing engagement and check-ins; and respond to guest requests.
  • Assist nursing staff, social services, and external partners with guest appointments on-site or check-ins.
  • Assist management in accurately maintaining bed availability and documentation.
  • Assist lead staff or Program Management with supplies inventory checks and logs.
  • Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
  • Respond to guest concerns and provide positive intervention encounters.
  • Attend meetings and role-aligned training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
  • Perform laundry, boutique, and mealtime duties; provide housekeeping services in the absence of the environmental site associate.
  • Adapt to schedule changes and work additional shifts as facility needs require, subject to labor laws.
  • Model and project a positive professional image and adhere to the organization’s dress code.
  • Perform additional assignments to meet facility needs and follow NHF policies and procedures.

Desired Qualifications

  • A minimum of two years of caregiver experience in a healthcare or recuperative care environment is preferred.
  • Current BLS certification is preferred but not required.
  • Bilingual Spanish ability is preferred.

About the Company

National Health Foundation

Nonprofit improves health via housing, education

National Health Foundation reduces health disparities in under-resourced Southern California communities by improving housing, food access, built environment, and education. It implements community programs, policy advocacy, and partnerships to change environments and expand access to resources, aiming to address root causes of illness. Its place-based, four-priority-area approach centers on empowering residents and improving living conditions rather than only delivering health services. The goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1973

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