Fraud and Claims Operations Associate

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About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate in First Party Fraud, providing coverage for Consumer and Small Business Banking Operations. This role will support first-party fraud operations through the research and review of transactions, referrals, policy violations, and other account activity to identify potential fraudulent or suspicious activity within the contact center. Learn more about the career areas and lines of business at wellsfargojobs.com.

The Associate will review fraud and claims matters using established procedures, investigative practices, and available resources. This position will gather and evaluate account and transaction information, identify potential patterns or anomalies, and collaborate with team members and leadership to support accurate and timely case outcomes.

In this role, you will:

• Participate in researching transactions, referrals, policy violations, and merchant disputes to identify potential fraudulent activity
• Review first party fraud cases using established investigative practices, policies, and procedures
• Gather and organize financial or business information to support the identification of patterns, trends, anomalies, or potential fraud
• Review case activity and documentation to identify potential issues, provide guidance, and support accurate case resolution
• Exercise judgment within defined parameters while developing knowledge of fraud and claims processes, investigative techniques, and liability decisions
• Escalate higher-risk, complex, or unusual situations and provide supporting information to more experienced colleagues
• Provide day-to-day support to team members by answering case-related questions, reinforcing procedures, and assisting with coaching or refresher training
• Collaborate with managers, colleagues, and functional partners to exchange information and support accurate and timely case outcomes
• Support leadership with case follow-up, assigned projects, reporting, and opportunities to improve procedures and team effectiveness

Required Qualifications:

• 6+ months of customer service, financial services, fraud, investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience researching account activity, transactions, disputes, or customer concerns
• Exposure to identifying suspicious activity, potential fraud, transaction patterns, or policy violations
• Ability to gather, review, and organize information from multiple systems or resources
• Ability to follow established procedures, policies, and controls while exercising sound judgment within defined parameters
• Strong attention to detail, research, and problem-solving skills
• Ability to recognize and appropriately escalate complex, unusual, or higher-risk situations
• Ability to work effectively in a fast-paced, production-oriented environment and manage multiple priorities
• Strong organizational and time-management skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work a flexible schedule, including any day of the week, between 8:00 a.m. and 10:00 p.m.
• Must be able to work at location listed on posting
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Posting Location:

• 1525 W W T Harris Blvd, Charlotte, North Carolina 28262-8522

Posting End Date:

19 Nov 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.