The City of Dallas

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Liability Adjuster - Office of Risk Management, ORM Department

Claims AdjudicationPosted on Nov 10

Full-timeDallas, TX, USA$60.6k - $73.5kIn-person

About the Job

Requirements

A high school diploma is required.
A bachelor's degree in business, public administration, or a social science field is preferred.
At least seven years of experience as a claims examiner or adjuster for an auto or commercial casualty insurance carrier in a similar role is required.
The candidate must demonstrate attention to detail, analytical thinking, and critical thinking skills for reviewing documents and policies.
The candidate must have experience evaluating and negotiating bodily injury claims with attorneys and claimants.
The candidate must hold a casualty adjuster's license or an All Lines Texas Adjuster's License.
The candidate must have a valid driver's license and a good driving record.
Knowledge of Texas Tort Claims Law is required.
Knowledge of State of Texas liability and transportation laws is required.
Knowledge of commercial insurance policy types, including their terms and conditions, is required.
Knowledge of contract language is required.
Knowledge of the Dallas City Charter and City Ordinances is required.
Effective oral and written communication skills are required.
Skills using Microsoft Office or similar software are required.

Responsibilities

Review claim files before hearings or mediation to evaluate claims and recommend their disposition.
Investigate, analyze, and determine the City's liability for accidents, incidents, or other occurrences involving City property, vehicles, or personnel that result in third-party personal injury or property damage.
Interview medical specialists, agents, witnesses, or claimants as needed to establish incident facts; assemble and evaluate evidence, including interviews, medical reports, site investigations, vehicle and property damage estimates, photographs, and drawings, before deciding claims.
Negotiate and prepare claim settlements and determine City liability based on injury valuations, medical reports, bills, estimates, and related facts.
Deny claims when investigations show they are unsubstantiated.
Process liability claims using an electronic claim administration system.
Document claim activity in electronic files and process payments to vendors and claimants.
Evaluate claims based on available information and liability factors, negotiate liability ranges, and determine appropriate settlements.
Conduct loss-prevention investigations and safety audits of City property, job tasks, and facilities; evaluate potential hazards and provide conclusive reports with recommended corrective action.
Perform other work as needed or assigned.

Desired Qualifications

The ability to speak a second language in addition to English is preferred.

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Job Summary

The Liability Adjuster administers and supports the City-wide safety and loss control program by investigating safety issues and implementing programs to control or eliminate occupational injury or illness in the workplace. Ensures compliance with federal, state and local regulations.

Job Description

Overview

Essential Functions

1 Reviews claim files prior to hearing or mediation to evaluate and recommend disposition.

2 Investigates, analyzes and determines the extent of City's liability involving accidents, incidents, or other occurrences involving city property, vehicles or personnel resulting in third-party personal injury or property damage.

3 May interview medical specialists, agents, witnesses, or claimants to obtain the facts of the incident; assembles and evaluates all necessary evidence, including interviews, medical reports, site investigations, automobile and property damage estimates, photographs, and all drawings prior to making a decision on the claim.

4 Negotiates and prepares claims settlements and determines City liability based on valuation of injuries, medical reports, bills, estimates, and related facts.

5 Denies claims when investigation reveals they are unsubstantiated.

6 Processes liability claims utilizing an electronic claim administration system.

7 Documents the electronic file with claim activity and processes payments to vendors and claimants.

8 Evaluates claims based on information and liability factors. Negotiate liability ranges and determines appropriate claim settlements.

9 Conducts loss prevention investigations, performs safety audits on city property, job tasks, and facilities, evaluates potential safety hazards, and provides conclusive reports with recommended corrective action.

10 Performs any and all other work as needed or assigned.

Minimum Qualifications

Education

High School Diploma. (Required)

Bachelor’s degree in business, public administration or social science field. (Preferred)

Experience

Minimum Seven (7) years’ experience as a claims examiner/adjuster for Auto or Commercial casualty insurance carrier in a similar role.

A strong attention to detail along with analytical and critical thinking skills as claims adjusters must carefully review documents and policies.

Skill and experience evaluating, negotiating bodily injury claims with attorneys and claimants.

Licenses and Certifications

Casualty adjuster’s License or All lines Texas Adjuster’s License

Valid driver’s license with good driving record.

Bilingual Language Abilities Preferred

Ability to speak a 2nd language (in addition to English) is an asset. (Preferred)

*Minimum Qualification Notation: All qualifying information outlined in the minimum qualifications section: including education, experiences, and licenses/certifications MUST be included in the respective sections of the application (not simply the attachments - for example: resumes or cover letters) to be considered for this position.

Knowledge, Skills & Abilities

1 Knowledge of Texas Tort Claims Law

2 Knowledge of State of Texas Liability and Transportation Laws

3 Knowledge of Commercial Insurance policy types, including their terms and conditions

4 Knowledge of Contract language

5 Knowledge of Dallas City Charter and City Ordinances

6 Requires effective oral and written communication skills

7 MS Office or similar software skills

Salary Range

$60,569.60 - $73,528.00

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

About the Company

The City of Dallas

Public city information via web browsers

The City of Dallas provides municipal government services and information through its official channels, including its website and public portals. It acts as a city government, offering access to permits, licenses, public records, safety alerts, and city news. The city uses online portals and data portals to deliver services and information to residents, businesses, and visitors. Its products are online government services and information resources that people access through a web interface; processes are typically self-service forms, status tracking, and data dashboards. The city differentiates itself from private tech competitors by being a public institution focused on transparency, accessibility, and accountability rather to serve the public interest rather than profit. Its goal is to provide clear, reliable information and easy-to-use services to improve city living, safety, and governance for Dallas residents and stakeholders.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1841

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