Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, we are looking for experienced Nagios XI & Log Server Administrator with 4–5 years of hands-on experience in monitoring, troubleshooting, configuration, and upgrades. The candidate should have strong practical knowledge of Nagios XI, Nagios Log Server, Linux, monitoring configuration, integrations, plugin development, and customization.

Roles & Responsibilities:
- Administer, configure, and maintain Nagios XI and Nagios Log Server environments.
- Configure and manage monitoring for servers, applications, databases, network devices, services, URLs, processes, and other infrastructure components.
- Configure hosts, services, host groups, service groups, contacts, contact groups, notifications, dependencies, and monitoring templates.
- Configure and troubleshoot Nagios agents and monitoring protocols, including NCPA, SNMP, SSH, and other relevant methods.
- Develop, configure, and maintain custom Nagios plugins and checks based on monitoring requirements.
- Customize existing monitoring plugins, commands, thresholds, alerts, and service checks.
- Troubleshoot monitoring failures, false alerts, performance issues, and communication problems between Nagios and monitored systems.
- Perform Nagios XI and Nagios Log Server upgrades, patching, configuration changes, and maintenance.
- Configure and manage Nagios Log Server for centralized log collection, parsing, searching, dashboards, alerts, and reporting.
- Troubleshoot log collection, ingestion, parsing, indexing, and alerting issues.
- Configure dashboards, reports, notifications, and monitoring views according to operational requirements.
- Analyze system and application logs to identify and troubleshoot incidents.
- Automate repetitive monitoring and administrative tasks using Shell scripting or other scripting languages.
- Integrate Nagios with external tools, applications, ticketing systems, APIs, or notification platforms where required.
- Maintain monitoring documentation, configuration standards, operational procedures, and troubleshooting guides.
- Participate in incident management, root-cause analysis, and preventive actions.
- Coordinate with infrastructure, application, network, and database teams to implement monitoring requirements.

Professional & Technical Skills:
- 4–5 years of experience in Nagios administration/monitoring.
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- Strong hands-on experience with Nagios XI and Nagios Log Server.
- Good working knowledge of Linux/Unix administration.
- Experience configuring different types of monitoring and alerting.
- Experience writing and customizing Nagios plugins.
- Good understanding of Nagios configuration files, commands, services, templates, macros, and thresholds.
- Experience with NCPA, SNMP, SSH and similar monitoring mechanisms.
- Knowledge of Shell/Bash scripting and automation.
- Experience troubleshooting monitoring and alerting issues.
- Experience performing upgrades, migrations, patching, and configuration changes in Nagios environments.
- Knowledge of centralized logging and log analysis.
- Understanding of basic networking concepts such as TCP/IP, DNS, ports, connectivity, and firewalls.
- Ability to analyze logs and troubleshoot issues independently.
- Good to have experience in Ansible Tower, Gitlab and Python

Additional Information:
- The candidate should have minimum 4 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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