Senior Compliance Analyst - Mortgage
About the job
- Comprehensive knowledge of laws, regulations, principles, and processes related to financial institutions.
- Strong analytical and problem-solving skills.
- Strong communication, organizational, and interpersonal skills.
- Insight and judgment to initiate timely and appropriate action.
- Meticulous attention to detail.
- Thorough knowledge of internet and intranet applications, proficiency operating a personal computer, and ability to use Microsoft Office software.
- Ability to oversee work processes and provide guidance and mentorship to junior team members.
- Ability to communicate complex ideas effectively, both verbally and in writing.
- Ability to establish and maintain effective working relationships with diverse groups of people.
- Ability to effectively research and report on complex legal issues.
- Ability to organize, coordinate, and prioritize a variety of activities simultaneously.
- Ability to act independently and confidentially, using discretion and tact.
- Ability to distinguish and manage confidential material and information.
- Ability and desire to work in a team environment, with the ability to perform work independently.
- Compliance Officer Certification (NCCO, CUCE, or equivalent) is required.
- Education and experience equivalent to a bachelor’s degree in business, pre-law, or a related discipline, with a minimum of six years’ experience in financial services, regulatory compliance, the insurance industry, financial institution internal audit, or risk management.
- Ability to attend off-site conferences, which may include travel by car or air.
- Ability to stand, bend, stoop, sit, walk, twist, and turn; lift up to 15 pounds occasionally; and use a computer keyboard and calculator.
- Proactively identify and evaluate risks and controls; complete regulatory compliance analysis and research; identify issues and opportunities to improve efficiency or effectiveness; and work with management to develop action plans that mitigate risks and correct issues.
- Work independently with broad discretion on varied, diverse, and difficult assignments.
- Provide guidance and leadership to other Compliance team members.
- Plan, organize, and perform Compliance activities and projects.
- Review and analyze regulatory and legal changes affecting financial institutions to determine applicability and impact to Redwood Credit Union.
- Research regulatory and legal questions for other departments as assigned.
- Present analysis and findings to Redwood Credit Union management.
- Work independently with Redwood Credit Union departments to implement legal requirements and ensure changes to products, services, and processes comply with applicable legal requirements.
- Create and manage compliance and training programs.
- Oversee activities of Compliance Analysts as assigned by the Compliance Manager.
- Prepare revisions to Credit Union disclosures.
- Prepare written reports and analysis for Compliance management.
- Assist with projects, examinations, audits, and other assigned tasks.
- Provide service to members and internal clients.
- Manage projects required to implement regulatory and legal changes, including setting project goals, coordinating efforts across multiple departments, and monitoring effectiveness.
- Work independently with Redwood Credit Union departments to identify and mitigate compliance, business continuity, and internal-control risks to the line of business.
- Research and advise Redwood Credit Union Services Group management on Credit Union Service Organization governance requirements.
- Review and analyze regulatory and legal changes affecting insurance agencies and vehicle broker/dealers to determine applicability and impact to Redwood Credit Union Services Group.
- Present analysis and findings to Redwood Credit Union and Redwood Credit Union Services Group management.
- Work independently with Redwood Credit Union Services Group management to implement legal requirements and ensure changes to products, services, and processes comply with applicable legal requirements.
- Create and manage Redwood Credit Union Services Group compliance and training programs.
- Prepare revisions to Redwood Credit Union Services Group disclosures.
- Prepare written reports and analysis for Redwood Credit Union Services Group management.
- Manage projects to implement regulatory and legal changes, including setting project goals, coordinating efforts across multiple departments, and monitoring effectiveness.
- Administer the Redwood Credit Union Services Group licensing process to ensure corporate and employee licenses are maintained.
- Administer annual Redwood Credit Union Services Group reporting.
- Establish goals and work plans for Redwood Credit Union Services Group compliance.
- Prepare compliance reports as needed for the Redwood Credit Union Services Group Board.
- Collect and prepare information for internal and external audits.
- Act as liaison with external compliance auditors.
- Document audit procedures performed or coordinated and supported.
- Maintain audit work papers and documentation.
- Develop and monitor remediation plans resulting from deficiencies identified in audits.
- Administer the compliance testing program and monitor result status.
- Complete status reports and maintain records of time usage.
- Support Redwood Credit Union governance activities.
- Attend training as designated by the Compliance Manager.
About the company
Redwood Credit Union is a member-owned financial cooperative serving Northern California. It offers checking, savings, CDs, IRAs, auto and home loans, insurance, investment services, and online/mobile banking for individuals and businesses. Members deposit funds, earn interest, borrow with competitive rates, and manage accounts via digital channels, with tools like budgeting resources. The credit union differentiates itself by focusing on member financial wellness, community programs, and accessible banking, aiming to help members save, protect against risk, and build financial stability while supporting local communities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Santa Rosa, California
Founded
1950
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Simplify's Take
What believers are saying
- August 2026 added Jen Brooks Harris, Divine David, and Keith Hildesheim.
- April 2026 Ukiah relocation added drive-up ATMs and upgraded consult spaces.
- September 2026 philanthropy ranking cited $5.18 million giving and 312 partners.
What critics are saying
- RCU's North Bay concentration ties growth to Sonoma, Marin, Napa, and San Francisco.
- Open roles for Automation Analyst II and Digital Experience Manager expose software debt.
- A major fraud or cyber breach would hammer trust and force costly member retention.
What makes Redwood Credit Union unique
- RCU serves 540,000 members across 22 North Bay and San Francisco branches.
- Brett Martinez has led RCU since 2004, giving strategy unusual continuity.
- RCU drove 91% electronic transactions in 2025, proving sticky digital habits.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Company News
Sfbike gave away over 100 bikes at the BMAGIC Backpack Giveaway in Bayview-Hunters Point. By Qamuuqin Maxwell on September 18, 2026 On a cloudy Saturday in August, its Bike it Forward program held its biggest bike distribution of the year at the annual BMAGIC Back to School Celebration and Backpack Giveaway. With the help of 40 volunteers, Sfbike gave away a grand total of 106 bikes, each with a set of lights, locks, and helmets to youth of all ages - sparking a lifetime of bike joy and instilling an early habit of active transportation. The event itself was amazing, with dozens of kids trying out their new wheels immediately after receiving them. Sfbike is grateful for the partnership of BMAGIC, who hosted the backpack giveaway, as well as YBike and its Safe Routes to School program, who led the drop-in Learn to Ride class at the event. With the help of its partners, kids and families left the distribution excited and confident riding around on their new bikes. Sfbike is already seeing the impact of this event. After her child received a bike at BMAGIC, Zengxian wrote to Sfbike, "my daughter loves the bicycle and often rides it in the evenings. It has brought us so much joy and created many happy moments for our family." Sfbike is thrilled to have offered families a new way to connect with each other and their neighbors, and the fun that comes with riding a bike. For Sfbike at SFBike, the BMAGIC bike giveaway was the culmination of months of staff preparation, as well as months of volunteer efforts at its weekly Community Repair Nights. Sfbike is grateful for generous grants from New Belgium Brewing and Redwood Credit Union. San Francisco Bicycle Coalition members John and Leslie Woodward offered their major gift as a challenge to its wider community to contribute. With their support and the support of its members and donors, Sfbike met its fundraising match goal of $10,000 and raised a total of $24,518 to support its work to create equitable access to biking for families throughout its city. These funds help Sfbike not only at its annual BMAGIC bike giveaway, but also power its Bike It Forward program throughout the year. Since the BMAGIC bike giveaway, Bike It Forward has been busy! Sfbike provided bikes and a group ride experience for 14 children in foster care in partnership with SFCASA, Sfbike gave away an additional 14 bikes at a Transit Fair in partnership with PODER, and will be distributing bikes and teaching residents how to ride at two events with Mercy Housing in China Basin and at St. Anthony's Giving Thanks event on the Golden Gate Greenway. Its members make this work to expand access to bikes possible. And Sfbike'd love your help to keep biking it forward - please consider donating today to help power its work to get more kids on bikes!
Redwood Credit Union ranks among top 25 Bay Area companies for Corporate Philanthropy. Business Wire In 2025, RCU provided $5.18 million in community giving and supported 312 community partners across San Francisco and the North Bay SAN FRANCISCO, September 02, 2026-(BUSINESS WIRE)-Redwood Credit Union ranked 22nd among the 88 companies and organizations recognized in the San Francisco Business Times Corporate Philanthropy Awards, following a year in which RCU provided $5.18 million in total community giving and supported 312 community partners across San Francisco and the North Bay. The recognition places RCU alongside major Bay Area employers and global brands known for community investment. As the highest-ranking financial institution headquartered in the North Bay, RCU has now earned a place on the list for two consecutive years. Among the organizations RCU supports is San Francisco-based Compass Family Services, which helps families experiencing homelessness achieve housing stability and economic self-sufficiency. "Redwood Credit Union's generous support has a meaningful impact on Compass Family Services and the families we serve," said Erica Kisch, CEO of Compass Family Services. "Their partnership helps us provide families experiencing homelessness with the comprehensive support they need to find stable housing, strengthen their financial security, and build a more secure future for their children." RCU's community support includes financial contributions, volunteer service, and partnerships with nonprofit organizations across the Bay Area. In 2025, RCU team members spent more than 5,100 hours volunteering for nonprofit and community organizations. "We're honored to be recognized among the Bay Area's leading corporate philanthropists, alongside some of the region's most prestigious companies," said Brett Martinez, President and CEO of Redwood Credit Union. "Supporting our communities is at the heart of our mission, and we're proud to partner with organizations that are making a real difference in people's lives." Kisch noted that RCU's support extends beyond financial contributions. "Their team consistently shows up with their time, energy, and care," she said. "They are a true partner in our work, and we're grateful for their investment in families and our community." The annual San Francisco Business Times Corporate Philanthropy Awards recognize organizations that demonstrate exceptional commitment to charitable giving and community impact, with rankings based on cash contributions to Bay Area charities. RCU's 2025 Community and Social Impact Report provides additional information about its community giving, volunteer service and nonprofit partnerships. Visit redwoodcu.org/about/community-programs to read the full report.
Redwood Credit Union appoints Jen Brooks Harris, Divine David, and Keith Hildesheim to senior leadership roles. * August 13, 2026 Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotion of Jen Brooks Harris and Divine David and the hiring of Keith Hildesheim to senior leadership roles. Thank you for using the Press Center on CreditUnions.com! Please be aware that although CreditUnions.com has approved the content you are about to view, the document was uploaded by a third party. Therefore, CreditUnions.com does not claim responsibility for the source of this document. Jason Haley Savana Morie Andrew Lepczyk
Redwood CU announces promotions; Origence announces new associate Board members. Redwood Credit Union announced two promotions within its organization, and Origence announced the appointment of three new associate board members to its Board of Directors. New hires: * Reliant Credit Union is pleased to announce the hiring of Marlin Mei as Developer. Mr. Mei most recently served as Software Engineer III at Tracelink, Inc. In his new role at the credit union, Mr. Mei is responsible for providing technical direction and support in the development and maintenance of business software and related procedures. * The League of Credit Unions is pleased to welcome Brian Harris to the team as Senior Director of Governmental Affairs for Georgia, bringing more than a decade of experience in government affairs, legislative affairs, and political campaigns to the organization. Recognitions: * Corporate Central is proud to announce that Hunter Cliffgard, Investment Analyst, has successfully passed Level I of the Chartered Financial Analyst (CFA) Program, an internationally recognized credential that represents one of the most rigorous and respected standards in the investment management profession. Promotions: * Redwood Credit Union (RCU) has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Appointments: * Origence announced the appointment of three new associate members to its Board of Directors. The new associate Board members are: * Bill Brown, president and CEO of Citadel Credit Union. Brown brings more than 25 years of financial services leadership, holding executive roles at global banks, regional financial institutions, and community-focused organizations. His expertise spans retail and digital banking, business and wealth management, consumer lending, and operational risk. * Chad Shane, president and CEO of Canvas Credit Union. Shane brings more than two decades of experience in credit union lending and leadership. He previously served as chief lending officer at Canvas, where he led lending strategy and operations, and has held progressive leadership roles across the organization. * Geoff Lundfelt, president and CEO of Global Credit Union. Lundfelt brings more than 28 years of credit union leadership experience. Under his leadership, Global Credit Union has grown significantly in scale and reach while maintaining a strong focus on member service and operational performance. * Royal Credit Union (Royal) is proud to announce Senior Vice President of Payments and Digital Services, Jeni Brantner, has been appointed to serve as a Public Member of the State of Wisconsin's 2026 Joint Legislative Council Study Committee on Cryptocurrency. Brantner will help evaluate cryptocurrency-related technologies, review regulatory considerations, and make recommendations to support responsible development. The committee's work will help inform discussions around digital assets, blockchain technology, consumer protection, and innovation in Wisconsin's financial services landscape.
Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships. NAPA, Calif., July 22, 2026 - Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Milligan joined Redwood Credit Union in 2019 and previously served as branch experience manager in American Canyon. In her new role, she will focus on strengthening community relationships, driving membership and deposit growth, and bolstering member engagement. She will lead teams in connecting members with solutions that support their financial well-being, such as down payment assistance, coaching and other developmental opportunities, while supporting operational excellence across the organization. "Gladys has earned the trust and respect of her colleagues, members, and community through her commitment to service and operational excellence," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her leadership, dedication, and ability to build strong relationships make her an excellent fit for this role, and we look forward to her continued success." Prior to joining RCU, Milligan worked with WaMu/Chase, Travis Credit Union, and First Northern Bank. She holds a Bachelor of Science degree in Business Administration with a concentration in Strategic Management from Sacramento State University. Milligan serves as chief financial officer for the American Canyon Chamber of Commerce and treasurer for the American Canyon Community and Parks Foundation. She is also actively involved in financial education initiatives, working with American Canyon High School and Up Valley Family Centers to bring financial literacy resources to local communities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Basurto began her career with Redwood Credit Union in 2006 as a part-time teller in Rohnert Park. Throughout her 20-year career with RCU, she has held several positions, including senior member relationship specialist, training specialist in the Educational Development Department, and branch service manager. She also helps lead RCU's DEI committee. In 2019, she relocated to Lake County, where she helped establish and grow RCU's presence in the community as the branch service manager of RCU's Lower Lake branch. "Throughout her 20 years with Redwood Credit Union, Azalia has demonstrated a deep commitment to our members and communities," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her passion for financial education and community outreach has made a meaningful impact on Lake County, and we are excited to see her expand that work in her new role." Basurto holds an associate degree in Behavioral Science, a bachelor's degree in Sociology, and certifications as a Certified Credit Union Financial Coach and Certified Sales and Service Facilitator. She is passionate about bringing practical, inclusive, and accessible financial education to schools, local organizations, and community groups throughout Lake County. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU ended June at $10.7 billion in assets and $13.2 billion in assets under management and serves more than 538,000 members with full-service branches in San Francisco and across the North Bay. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates.