Technical Consultant @ Aircall

Sales & Solution Engineering (1)

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As a Technical Consultant at Aircall, you will be a key partner to our Sales, Customer Success, and Solutions Engineering teams, driving the technical success of our EMEA enterprise and corporate customers. You will be instrumental in optimizing the Aircall platform for our clients, ensuring seamless integrations, and fostering long-term customer satisfaction. This role demands a proactive individual who can not only build and maintain healthy service pipelines but also identify and advance opportunities, contributing to successful deal closures and enhanced delivery efficiency.

You will be responsible for the technical aspects of the full sales cycle and delivery in the EMEA region, from initial discovery and solution design to implementation, ongoing pipeline management, and successful delivery. This includes a strong emphasis on understanding customer needs, designing effective solutions, and ensuring high-quality outcomes.

Key responsibilities

Customer-Centric Solutions: Place customers at the heart of your decisions. Work directly with EMEA customers to build strong business relationships and address their Aircall implementation, integration, and advanced product customisation needs. Deeply understand their requirements, options, and pain points to deliver tailored solutions.
Technical Expertise & Integration Champion: Consult on advanced Aircall usage, front-end development, and complex client integration requirements. Map customer processes and tools to connect Aircall with their existing workflows, transforming their communication platform into a powerful productivity tool.
Solution Development & Maintenance: Build, maintain, and optimize custom solutions either in Aircall or via low-code platform like make.com. Proactively identify opportunities to improve service effectiveness and speed, ensuring efficient and effective delivery without compromising quality.
Pipeline Management & Forecasting: Manage a pipeline of technical opportunities, providing accurate forecasting and proactively driving activities to close business in collaboration with the sales team.
Low-Code Proficiency: Utilize low-code platforms like Make.com to build and automate workflows and integrations.
Continuous Improvement: Embrace a beginner's mind by questioning assumptions, exploring with curiosity, and breaking down complex challenges to their core elements.
Knowledge Sharing & Collaboration: Hone your craft by becoming an expert in Aircall's market and product. Build internal documentation to empower teams with technical expertise. Share your knowledge generously and collaborate with Customer Success, Product Management, and Tech teams to channel client feedback and solutions into future Aircall product updates.
Cross-Functional Partnership: Work closely with Solutions Engineering & Channel Partners to enable complex technical implementations and ensure maximum success.
Community Contribution: Contribute to the developer platform by creating and sharing materials, solutions, and services with the community.

Qualifications

Technical Acumen: Basic knowledge of VoIP technology, including SIP, RTP, QoS, Codecs, and WebRTC. A solid understanding of at least 1 coding language (e.g., Javascript, Ruby, Python) and the ability to read and interpret code & APIs. Familiarity with web servers and databases.
Problem-Solving & Analytical Skills: You are curious and critical, driven by a desire to understand the "why" behind customer needs. You approach challenges by breaking them down to their core elements (first principles) before synthesizing solutions.
Organizational & Delivery Excellence: You are extremely organized and focused on efficient and effective delivery, with a proven track record of managing complex projects and multiple stakeholders. You deliver impactful outcomes that exceed expectations.
Communication & Collaboration: You communicate transparently, collaborate openly, and engage in respectful debate to challenge assumptions and refine ideas. You can effectively communicate technical concepts to both technical and non-technical audiences, from C-suite executives to end-users.
Adaptability & Resilience: You thrive in a dynamic environment, embracing change and ambiguity with confidence and clarity. You stay flexible and resilient, leading others through uncertainty.
Growth Mindset: You are self-critical, benchmark against the best, and continuously seek to improve your skills and knowledge. You are comfortable using AI to augment and accelerate your work.
Experience: Previous experience as a Technical Account Manager, Technical Support Manager, or Professional Services Specialist within a tech company is a great plus. If you work in Sales or CS but always coded on the side and wanted to become more technical, this role can be a great fit for you.
Enthusiasm: You bring enthusiasm, fun, and a positive attitude to your work.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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Technical Consultant

Market, Paris

Aircall

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