In-Park Service Specialist

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.The incumbent in this role will work onsite at Universal Parks in Orlando 100% of the time. Work location is subject to change based on business needs.Are you a guest experience rockstar? We are hiring full-time and part time detail-oriented In-Park Service Specialists to work onsite at Universal Parks in Orlando. Join the FNBO team as we build brand awareness for the Universal Rewards Visa credit card program. In this role, you will enhance the guest experience by printing credit cards, answering customer questions, educating customers about credit card benefits, and being knowledgeable about Universal Park operations.

About This Role:

You will work in a fun, fast paced environment surrounded by the magic of Universal Parks in Orlando. In this role you will:

•    Credit Card Printing: Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
•    Opening and Closing Procedures: Assist with opening and closing procedures, including dual control operations.
•    Customer Inquiries: Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
•    Customer Education: Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
•    Park Operations Knowledge: Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
•    Record Keeping: Maintain accurate records of customer interactions and transactions.
•    Problem Resolution: Address and resolve customer issues and complaints in a professional and courteous manner.
•    Team Collaboration: Work closely with other team members to ensure seamless customer experience.

Administrative and Operational Support: 
•    Support the Operations Manager in overseeing the needs of guests and ambassadors, including managing and troubleshooting iPads and other devices. 
•    Support the planning and implementation of safety measures including preparation for inclement weather, hydration planning and provision of essentials like water bottles and umbrellas.
•    Perform daily and monthly audits, track inventory at various locations and address marketing needs.

The Ideal Candidate for This Role:

Minimum Qualifications:

Required: 
•    High school diploma or equivalent.
•    Strong communication and interpersonal skills.
•    Ability to stand for 8+ hours.
•    Ability to work a flexible schedule according to park operating hours, including nights, weekends and holidays.
•    Excellent problem-solving skills.
•    Ability to work in a fast-paced environment.
Desired: 
•    Knowledge of park operations and services.
•    Ability to operate and troubleshoot credit card printing equipment.
•    Previous customer service experience preferred.
 

Key Skills

•    Adaptability: Flexibility to handle varying customer needs and changing priorities
•    Team Collaboration: Ability to work effectively with colleagues to ensure seamless service
•    Time Management: Efficiency in balancing multiple responsibilities
•    Stress Management: Capacity to remain calm and professional during busy periods and heightened guest interactions
•    Communication: Clear verbal and written communication across multiple channels (phone, email, in-person)
•    Brand Advocate: Display on-brand appearance and behavior at all times. 

Compensation:

Starting at $17+/hour

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

To obtain compensation and benefit information related to this specific role, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250372

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.