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Marriott International

Manages and franchises hotels around the world

General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeJonesboro, AR, USAIn-person

About the Job

Requirements

  • Previous hotel or hospitality experience appropriate to the position.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to analyze information and make sound operational decisions.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
  • At least 2 years of select-service experience; Marriott experience is preferred.
  • Ability to stand, walk, bend, reach, and move throughout the hotel as needed.
  • Ability to use computers, tablets, phones, and standard office equipment for extended periods.
  • Ability to occasionally lift or carry supplies and equipment up to 25 pounds.
  • Ability to travel throughout the property and occasionally off-site for meetings and business needs.

Responsibilities

  • Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
  • Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
  • Provide leadership and direction for assigned hotel operations and associates.
  • Set clear expectations and monitor performance, productivity, and service standards.
  • Coach, train, develop, and recognize associates to support engagement and retention.
  • Monitor operational and financial performance and take appropriate action to achieve goals.
  • Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
  • Respond effectively to guest concerns and support a consistent service-recovery culture.
  • Manage schedules, staffing, supplies, and departmental resources as appropriate.
  • Review reports, trends, and key performance information to support sound decisions.
  • Communicate effectively with hotel leadership and other departments.
  • Support recruitment, onboarding, performance management, and succession planning as appropriate.
  • Perform other duties as assigned.

Desired Qualifications

  • Previous supervisory or leadership experience for management roles.
  • Experience with Stay Property Management Systems (PMS).
  • Experience with hotel reporting and operating platforms.
  • Experience with Microsoft Office Suite.
  • Experience with department-specific systems and applications.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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