Director of HR Operations



Maintains and enhances the organization's human resources by evaluating, assisting, and supporting employee relations, recruitment, and staffing, HRIS, and onboarding through the interpretation of human resources policies, programs, and practices as they apply to the Consortium.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Partners with managers and other HR staff to ensure compliance with all state and federal employment laws and regulations.  Ensures compliance, participates in, and conducts self-audits to confirm processes are in place to meet compliance requirements.
• Acts as a consultant for managers on general employee relations issues.  Investigates and resolves employee issues resulting in high-quality results.
• Provides mediation for conflict management and problem-solving dialogues; consultation to managers and employees on employee relations issues including employee complaints, discipline actions and allegations of misconduct.
• Ensures staff keep and maintain employee records of personnel transactions including performance reviews and employee relations activities including warnings, suspensions, performance improvement plans, and terminations (voluntary or involuntary).
• Centralize and unify SEARHC’s learning and development functions, establishing a consistent, clear, and measurable framework for the development of our teams.
• Build and deliver leadership, management, and functional development training throughout the organization.
• Act as the L&D business partner to key client groups, proactively identifying areas of further training and development.
• Oversee learning governance, ensuring SEARHC is always compliant with the multi-state, Joint Commission-accredited environment in which we operate.
• Own all business processes related to our learning systems, including implementation, reporting, and adherence to required trainings.
• Implement a progressive Leadership Development program that supports our team members as they progress through their SEARHC careers.
• Support and streamline our Clinical and Corporate onboarding functions to ensure effective delivery of the materials, and smooth integration into SEARHC's culture and processes.
• Continuously measure, evaluate, and report on the effectiveness of our development programming and impact on the larger organization.

Other Functions

• Works with team members in making enhancements to HR processes and systems to improve business workflow and overall effectiveness. 
• Assists with improving departmental effectiveness and Consortium wide customer service. 
• Other duties as assigned.

Supervisory Responsibilities

• Supervises the L&D and Operations functions of the department

Additional Details:

Education, Certifications, and Licenses Required

• Bachelor’s degree in Human Resources or closely related field – required
• Master’s degree in Human Resources or closely related field – preferred
• Progressively responsible professional work experience may be substituted on a year-for-year basis for college education.

Experience Required

• 7-10 years of broad HR experience or experience in healthcare operations, with a demonstrated expertise in leading educational programs.

Knowledge of

• Federal, state, and regulatory framework that governs all aspects of employment
• Techniques in the professional development and supervision of employees.
• Employee relations cycle, conflict management, and crucial conversations.

• Thorough knowledge of and demonstrated ability to apply adult learning theories, technologies, and modern instructional design methodologies.

• Knowledge of healthcare systems.

Skills in

• Building positive relationships at all levels of the organization, leading by example and influencing outcomes positively and effectively.
• Producing clear, sound, ethical messages (verbal and/or written) that are understood by various audiences.
• Using technical analyses to identify various solutions and weighing the value of each.  

Ability to

• Work as a team player within the HR department and the Consortium; remain effective by maintaining a positive attitude during times of change and stress, and views change as an opportunity for improvement.
• Listen to the needs and challenges of managers and employees and demonstrates an ability to create and maintain a good impression, based on competence and credibility.
• Research, analyze and resolve allegations, document results, and write investigative summaries for review.

Other Qualifications:     

• Expertise in the areas of employee relations, performance development, and HR operations.  
• Demonstrated success in conflict resolution, including performance intervention assistance.  

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!