Business Support Lead 1 - Consumer Investments

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Leads the support/administrative functions for a Consumer Investments market/region usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the department's functional operations. May direct workflow activities.

Performs varying, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence. Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage a number of different and often conflicting objectives, projects or activities at one time. Communicates with executives and line management to gather or convey relevant information. May be involved in high-level client contact and exposure to sensitive information, and must use considerable tact, diplomacy and judgment. Advanced administrative and analytical skills. Thorough knowledge of a variety of software programs.

Responsibilities include:

• Scheduling of meetings and calendar management
• Must be resourceful and able to work autonomously across a complex organization structure
• Assist in coordinating and managing of team routines, events and activities
• Must be able to be adaptable and work well with people with different interpersonal styles; May assist other Sr. members of the leadership team when needed
• Expense processing
• Responsible for meeting/event management and facilitation, communications planning and execution for executive team and all employees, management reporting for various routines, executive presentations.
• Supports the administrative functions for a region and market team. Responsibilities may include operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement, business continuity, communication and personnel processes.
• Manages personnel, recruiting support, coordination of certain projects.  

Required Qualifications

• 1-3 years of financial industry experience
• Demonstrated ability in either current or prior positions to interact with senior level leaders
• Accuracy/quality control – must demonstrate accuracy & thoroughness and monitor own work to ensure quality
• Ability to work independently, multi–task, manage time wisely; handle confidential and sensitive material with highest degree of integrity.
• Excellent attention to detail and organizational skills
• Pro-active with ability to stay focused and maximize time efficiently
• Strong executive presence; superior interpersonal communications skills
• MS Office Products (Outlook, Word, Excel, PowerPoint). Must be proficient with these programs.

Desired Qualification:

• Call center experience
• Consumer Investments knowledge
• Bachelor's Degree or equivalent work experience

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week: 

40